Customer Success Manager

Posted 2024-11-19

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💎 Seniority level: Manager, 2 - 3 years

📍 Location: England, France, Italy, USA, Australia, Romania

🔍 Industry: SaaS

🏢 Company: Algolia

🗣️ Languages: English, French, Italian

⏳ Experience: 2 - 3 years

🪄 Skills: Project ManagementStrategyCommunication SkillsTime Management

Requirements:

Fluency in English.
Second language preferred: French or Italian.
2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business.
Experience working with a highly technical product.
Demonstrated ability to establish relationships and communicate effectively.
Ability to prioritize, drive decisions, and close on issues.
Ability to influence continuous improvement.
Experience managing customer engagements to completion.
Excellent presentation, written, and verbal communication skills.
Proven time management skills with the ability to prioritize tasks.

Responsibilities:

Drive the on-boarding, adoption, retention and overall success of customers.
Lead the enablement of users by conducting product trainings.
Work in partnership with Solutions Architects for project management.
Provide recommendations to optimize platform use.
Maximize adoption of product features.
Identify at-risk accounts and work to eliminate churn risks.
Identify expansion opportunities with customers.
Analyze lost accounts and strategize on winning them back.
Ensure quick resolution of account issues with cross-functional teams.
Function as the voice of the customer for internal feedback.
Track key account metrics and forecast retention.

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Customer Success Manager

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