Customer Success Manager - North East USA

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Requirements:

• Experience in startup environments, preferably with complex enterprise solutions.
• Minimum of 5+ years in a customer-facing role managing projects end-to-end.
• Commercial experience resulting in business growth in customer success, consulting, project management, or similar roles.
• Ability to work with both technical and non-technical stakeholders.
• Exceptional presentation skills appropriate for meeting with senior stakeholders and industry experts.
• Knowledge of the utility/energy sector or forestry is a plus, but not required.

Responsibilities:

• Manage 10-15 accounts primarily based in the US.
• Conduct new customer onboarding, leading kick-off calls and coordinating progress meetings.
• Build and maintain relationships with existing customers while understanding their evolving needs.
• Coordinate with technical delivery leads for effective planning and execution.
• Collaborate closely with the product team to influence the product roadmap based on customer needs.
• Renew contracts and facilitate growth of customer accounts.
• Participate in field visits, requiring a driving license.