Customer Success Manager - Canada

Posted 2024-11-14

💎 Seniority level: Manager, 5+ years

📍 Location: United States, Netherlands, United Kingdom, Ireland, Estonia, Portugal, France, Sweden, Canada

🔍 Industry: Climate technology / Vegetation monitoring

🏢 Company: Overstory

🗣️ Languages: English, Dutch, French, Spanish, German, Italian, Portuguese, Russian, Luxembourgish, Lithuanian, Bulgarian, Indonesian, Cantonese, Estonian, Korean

⏳ Experience: 5+ years

🪄 Skills: Project ManagementCollaborationPresentation skills

Requirements:

5+ years of experience in a customer-facing role with project management experience from start to finish.
Experience in a startup environment, preferably with complex enterprise solutions.
Commercial experience leading to business growth in customer success, consulting, or equivalent roles.
Ability to engage with both technical and non-technical stakeholders.
Exceptional presentation skills to interact with various levels of stakeholders.
Knowledge of the utility/energy sector or forestry is a plus but not required.

Responsibilities:

Manage 10-15 accounts primarily based in the US.
New customer onboarding, including organizing and leading the customer kick-off and discovery calls.
Build and maintain relationships with existing customers to understand their needs.
Coordinate with the technical delivery lead for planning and execution.
Work closely with the product team to inform the product roadmap.
Renew contracts and grow customer accounts.
Participate in field visits.

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