(Senior) Customer Success Manager - DACH (m/f/d)

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Requirements:

• Degree in psychology, business administration, market research, or similar fields.
• Background in Market Research.
• Minimum of 3–7 years experience in supporting and consulting B2B customers, ideally in SaaS, management consulting, or advertising/communication.
• Experience in dynamic, interactive environments.
• Proficient in German and English.
• Hands-on mentality, pragmatism, and proactivity.
• Active listener with purposeful and confident communication.

Responsibilities:

• Serve as the primary point of contact and advisor for a portfolio of clients, building and maintaining strong relationships through ongoing support and regular check-ins.
• Help clients resolve business challenges using systematic market and consumer research; provide strategic guidance on leveraging consumer insights.
• Prepare and conduct client workshops and training to educate on modern market research methods.
• Monitor customer activity and health scores to identify opportunities for improving experience and usage of Appinio.
• Manage renewals, cross-sells, up-sells, and extend customer subscriptions by preparing offers and negotiating prices.