Apply📍 Italy
🧭 Full-Time
🔍 Academic and Government solutions
- Bachelor’s degree in Library Information Science or related fields.
- At least 5 years of experience in a customer-facing role such as Customer Success or Account Management.
- Experience with library software solutions from Ex Libris (e.g., Alma, PrimoVE, Leganto) or similar solutions.
- A background in academic libraries, government, or higher education.
- Fluency in both Italian and English is required.
- Master's degree and experience with Customer Success software platforms is a plus.
- Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide support needed to attain stated outcomes.
- Ensure customers are deriving value from products and services; work with colleagues to resolve issues.
- Oversee training & implement customer adoption strategies to maximize usage and satisfaction.
- Identify growth opportunities across the range of products and services offered.
- Coordinate with various internal teams for effective governance and operational oversight.
- Deliver regular business reviews to key customer contacts.
- Assist in identifying, leading, and reporting on key Customer Success initiatives.
LeadershipData AnalysisProduct ManagementSalesforceCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel
Posted 2024-11-07
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