Customer Success Manager

Posted 2024-11-07

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💎 Seniority level: Manager, At least 5 years

📍 Location: Italy

🔍 Industry: Academic and Government solutions

🏢 Company: jobs

🗣️ Languages: Italian, English

⏳ Experience: At least 5 years

🪄 Skills: LeadershipData AnalysisProduct ManagementSalesforceCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Bachelor’s degree in Library Information Science or related fields.
At least 5 years of experience in a customer-facing role like Customer Success or Account Management.
Previous experience with library software solutions from vendors like Ex Libris.
Fluency in both Italian and English is required.
A Master’s degree and experience with Customer Success software platforms are preferred.
A background in academic libraries, government, or higher education is strongly preferred.

Responsibilities:

Become a trusted advocate/advisor to customers by providing necessary support to achieve desired business outcomes.
Deliver an exceptional customer experience ensuring customers derive value from products and services.
Oversee customer training and implement adoption strategies to maximize satisfaction and ROI.
Identify expansion opportunities and secure existing business across products and services offered.
Coordinate internal working relationships with various teams to maintain customer focus and engagement.
Conduct regular business reviews with key customer contacts to assess progress against goals.
Support Customer Success leadership by leading initiatives for the mission's expansion.
Mentor team members by sharing expertise and providing suggestions for improvement.

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Customer Success Manager

Requirements:

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