- Own day-to-day and strategic communication for an assigned portfolio of mid-to-high value accounts.
- Serve as the primary point of contact across your book.
- Lead regular client touchpoints and handle nuanced conversations with reduced supervision.
- Proactively identify and surface upsell, expansion, and renewal opportunities to the VP, Client Services.
- Partner with Project Management to ensure deliverables stay on track and clients are well-informed.
- Translate client feedback into clear, unambiguous internal direction.
- Own handoffs between client-facing and execution teams.
Project ManagementAccount ManagementCRM