- Process and bill insurance claims including Medicaid and private pay.
- Handle medical record requests from insurance companies.
- Reconcile payments received to payments posted in the system.
- Provide excellent customer service over the phone to families and team members.
- Explain insurance billing scenarios to families and team members.
- Problem solve any inconsistencies with insurance billing.
- Process and reconcile insurance paper checks weekly.
- Call insurance companies to obtain/maintain pre-certification for patient therapies.
- Enter and update data within deTASO.
Microsoft ExcelCustomer serviceData entry