SuperSummary

SuperSummary publishes expert-written literature study guides for hundreds of books

1-10 employees

Education

Private Company

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Education Publishing Social Media

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions1

Workable locations: Brazil. Argentina. ChileFull-TimeEdTech, digital subscriptionsPosted

Customer Experience Specialist

Manage Freshdesk tickets and provide thoughtful, effective email support while maintaining a consistent brand voice.
Handle operational routines, including account reviews and recurring billing, refund, cancellation, plan-change, login, and account-access requests.
Respond to App Store and Google Play reviews and public comments in SuperSummary’s voice.
Reproduce and document reported bugs, escalating them to Engineering and Product with clear detail.
Identify recurring customer issues and opportunities to improve the customer experience.
Collect and analyze customer feedback from surveys, interviews, and support interactions.
Improve support processes and workflows, including macros, help center content, and Freshdesk configuration, using AI and automation where helpful.
Identify trends across tickets and share customer pain points and suggestions with the CX Manager and Product team.
Contribute to customer journey improvements and track their impact.

ZendeskCustomer support

Overview

SuperSummary is a literary analysis platform that provides Study Guides, Plot Summaries, and interactive tools for various literary works. The company's resources are designed for book clubs, students, teachers, and readers. Study Guides include chapter-by-chapter summaries, theme analysis, character breakdowns, quotations, and essay topics. SuperSummary offers a subscription-based model that includes in-depth Study Guides, Plot Summaries, and Teaching Guides. The Plus plan provides features such as audio narration, a mobile app experience, downloadable PDFs, and interactive tools like "Ask SuperSummary", quizzes, and discussion questions. The platform contains over 10,550 Study Guides, more than 1,000 Teaching Guides, and over 7,850 Plot Summaries. SuperSummary was founded in 2015 and is part of the Lift Ventures portfolio of EdTech brands. As of August 2026, the website had approximately 1.3 million monthly visits.

Culture

SuperSummary operates as a fully remote team with members located in Latin America, Europe, and the US. The company has been remote-first since 2018. It supports workplace diversity and aims to foster an inclusive environment. SuperSummary encourages cross-functional partnership within its remote work setting.

Technology

SuperSummary's technology stack includes SPF, U.S. Server Location, SSL by Default, DNSSEC, DMARC, DMARC None, CrUX Dataset, Google Apps for Business, CrUX Top 50m, and Amazon. The company uses subscription billing platforms like ChargeBee and Stripe, and accounting software such as QuickBooks. Experience with AI tools for financial analysis is noted.

Why Work Here

SuperSummary operates with a distributed, global team across Latin America, Europe, and the US. The company has been remote-first since 2018. It maintains a flexible work schedule. The company supports workplace diversity and does not discriminate based on age, race, national origin, religion, gender identity or expression, sexual orientation, pregnancy, physical or mental disability, or any other protected class. It aims to foster an inclusive workplace.

Benefits and Perks

Competitive salary
Flexible work schedule

Tech Stack

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