- Serve as the official custodian of client health records, ensuring proper maintenance, security, and release of information.
- Receive, log, and process all clinical documentation requests from internal and external stakeholders.
- Verify appropriate authorization for release of information (ROI) prior to disclosure.
- Work closely with Utilization Review staff to assemble, submit, and track documentation for insurance appeals.
- Coordinate with clinical and administrative staff to retrieve or clarify missing or incomplete documentation.
- Maintain strict confidentiality and ensure all recordkeeping meets federal and state privacy regulations.
- Stay informed of current AHCA, DCF, CARF, and payer documentation standards.
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