- Post insurance and patient payments, including electronic and manual payments.
- Process ERA, EFT, and lockbox payments.
- Review and post contractual adjustments, denials, refunds, and write-offs according to established procedures.
- Reconcile daily payment batches against deposits and remittance information.
- Identify and resolve posting discrepancies, unapplied payments, and payment variances.
- Research payment issues using payer portals, clearinghouses, and internal systems.
- Collaborate with Billing, Accounts Receivable, and Finance teams to resolve payment-related issues.
- Maintain accurate payment records and meet productivity and quality standards.
- Identify opportunities to improve payment posting workflows and efficiency.
- Ensure compliance with HIPAA, payer requirements, and company policies.
Microsoft Excel