Apply📍 India
🧭 Full-Time
🔍 Software Development
- 6-10 years of UX design experience, with a strong focus on designing enterprise applications and defining end-to-end design processes.
- Proven ability to lead and apply user research methodologies, including interviews, surveys, design sprints, and usability tests, to inform design decisions.
- A compelling portfolio showcasing successful customer experience projects, including detailed examples of your design process and measurable outcomes.
- Mastery of design tools such as Figma, Adobe XD, or Sketch, paired with a solid understanding of web and mobile app design standards, accessibility, and responsive design.
- A proven ability to foster strong relationships with cross-functional teams, clearly articulate design rationale, and align design strategies with business goals.
- Experience leveraging analytics, customer feedback, and usability testing results to refine and iterate on design solutions.
- A proactive and resourceful attitude, with a passion for tackling complex, ambiguous design challenges in a fast-paced, evolving environment.
- Define the UX Vision: Establish and lead the vision for SupportLogic’s product and user experience.
- Lead User Research and Insights: Build a deep understanding of our customers through research, identifying pain points, behaviors, and opportunities to inform the product roadmap.
- Own the Design Process: Lead the end-to-end design process, from discovery and concept development to usability testing and delivery, ensuring a seamless and delightful customer experience.
- Develop a Scalable Design System: Create and evolve SupportLogic’s design system to ensure brand and UX consistency across all customer touchpoints.
- Collaborate Strategically: Work closely with product managers and engineers to align UX initiatives with business objectives and technical capabilities, acting as the voice of the customer in strategic discussions.
- Champion User-Centered Design: Advocate for design thinking principles across the organization, influencing stakeholders to prioritize customer empathy and usability.
- Monitor and Optimize Post-Launch: Use analytics, feedback, and performance metrics to evaluate and continuously refine the effectiveness of design solutions post-launch.
- Stay at the Cutting Edge: Keep SupportLogic ahead of industry trends by exploring emerging tools, technologies, and UX methodologies that enhance our competitive edge.
FigmaHTMLCSSJavascriptUI DesignUser Experience DesignProduct designCommunication SkillsAnalytical SkillsCollaborationSketchAgile methodologiesRESTful APIsCritical thinkingData visualizationPrototyping
Posted about 19 hours ago
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