Senior UI/UX Designer

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Requirements:

• 6-10 years of UX design experience, with a strong focus on designing enterprise applications and defining end-to-end design processes.
• Proven ability to lead and apply user research methodologies, including interviews, surveys, design sprints, and usability tests, to inform design decisions.
• A compelling portfolio showcasing successful customer experience projects, including detailed examples of your design process and measurable outcomes.
• Mastery of design tools such as Figma, Adobe XD, or Sketch, paired with a solid understanding of web and mobile app design standards, accessibility, and responsive design.
• A proven ability to foster strong relationships with cross-functional teams, clearly articulate design rationale, and align design strategies with business goals.
• Experience leveraging analytics, customer feedback, and usability testing results to refine and iterate on design solutions.
• A proactive and resourceful attitude, with a passion for tackling complex, ambiguous design challenges in a fast-paced, evolving environment.

Responsibilities:

• Define the UX Vision: Establish and lead the vision for SupportLogic’s product and user experience.
• Lead User Research and Insights: Build a deep understanding of our customers through research, identifying pain points, behaviors, and opportunities to inform the product roadmap.
• Own the Design Process: Lead the end-to-end design process, from discovery and concept development to usability testing and delivery, ensuring a seamless and delightful customer experience.
• Develop a Scalable Design System: Create and evolve SupportLogic’s design system to ensure brand and UX consistency across all customer touchpoints.
• Collaborate Strategically: Work closely with product managers and engineers to align UX initiatives with business objectives and technical capabilities, acting as the voice of the customer in strategic discussions.
• Champion User-Centered Design: Advocate for design thinking principles across the organization, influencing stakeholders to prioritize customer empathy and usability.
• Monitor and Optimize Post-Launch: Use analytics, feedback, and performance metrics to evaluate and continuously refine the effectiveness of design solutions post-launch.
• Stay at the Cutting Edge: Keep SupportLogic ahead of industry trends by exploring emerging tools, technologies, and UX methodologies that enhance our competitive edge.