- Serve as a senior escalation point and trusted advisor for PayIt Outdoors clients, building relationships with state agency executives and program sponsors.
- Represent delivery status, risk, and roadmap in executive business reviews with both clients and internal leadership.
- Translate between client priorities and internal delivery capacity, setting realistic expectations and maintaining scope, timeline, and quality.
- Orchestrate end-to-end delivery across implementation, product, and engineering teams, resolving cross-portfolio dependencies and conflicts.
- Design and execute the operating cadence for the delivery organization, including status cycles, steering committees, and risk reviews.
- Develop and maintain a consistent program management framework, including RAID logs, status taxonomy, and reporting structures.
- Manage and mentor a growing team of program and project managers to ensure delivery quality and portfolio scaling.
Project ManagementJiraRisk Management+1 more