Apply📍 United States
🧭 Full-Time
🔍 Home Pet Care
- 1-2 years in a customer support, customer service, or call center role.
- Excellent verbal and written communication skills with the ability to convey information clearly and compassionately.
- Strong critical thinking skills and a proactive approach to resolving customer issues.
- Comfortable using CRM systems, customer support software, and other digital tools.
- Ability to thrive in a fast-paced, dynamic environment while managing multiple tasks.
- A genuine love for animals and an understanding of the importance of exceptional customer service in the pet care industry
- Serve as the primary point of contact for client inquiries via phone, email, SMS and chat.
- Assist clients with scheduling appointments, understanding services, and resolving issues.
- Provide empathetic, personalized support to pet owners, ensuring a positive experience.
- Handle and resolve customer complaints efficiently, escalating issues as necessary.
- Collaborate with veterinary teams to ensure accurate and timely information is shared with clients.
- Maintain accurate records of customer interactions and update internal databases as needed.
- Proactively identify opportunities to improve the customer experience and recommend solutions.
- Stay informed about company policies, services, and updates to assist customers effectively.
Communication SkillsProblem SolvingCustomer serviceEmpathyTechnical supportCRM
Posted 27 days ago
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