Apply📍 Canada
🔍 Construction industry
- 2+ years of experience in customer onboarding, success, or account management, ideally in a SaaS environment.
- Familiarity or background in the construction industry.
- Exceptional communication skills to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail for managing multiple projects.
- Proactive problem-solving mindset focused on exceptional customer experience.
- Experience with customer success tools like Intercom and CRM platforms such as HubSpot or Salesforce.
- Self-starter attitude suitable for a fast-paced startup environment.
- Manage and execute trial kick-off meetings for customer success.
- Lead onboarding processes including training sessions, account setup, and product walkthroughs.
- Enhance onboarding experience from free trial to paid customer.
- Provide initial technical product support during onboarding.
- Monitor customer success metrics like retention and engagement.
- Ensure effective customer communication through tools like Intercom.
- Create and maintain onboarding resources such as FAQs and video tutorials.
- Identify success stories with customers to develop case studies.
- Collect customer feedback for product improvements.
- Maintain updated records of customer interactions in CRM.
- Collaborate with sales, customer success, and product teams for cohesive customer experience.
Project ManagementData AnalysisSalesforceContent creationCommunication SkillsTechnical supportCRMCustomer Success
Posted about 1 month ago
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