- Manage technology inventory and ordering processes.
- Perform software setup, decommission, and user provisioning (adds, moves, changes).
- Conduct user audits and manage vendor relationships.
- Provide troubleshooting support to internal team members.
- Collaborate with cross-functional teams including development, support, and sales.
- Resolve open issues with vendors and departments to meet service level agreements (SLAs).
- Identify opportunities for process improvement and efficiency.
Customer serviceDocumentation