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Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable. In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON. Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.

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📍 Canada

🧭 Full-Time

🔍 Wholesale distribution of plumbing, HVAC/R, waterworks and industrial products

  • Minimum 12 months of experience in a call center or help desk, or a combination of experience and education.
  • Experience using a ticket system for logging, researching, and solving issues or requests.
  • Basic computer knowledge and keyboard skills of at least 45 words per minute.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Excellent written and verbal communication skills in both French and English.
  • Ability to work in a fast-paced environment and effectively manage time during slower periods.
  • Motivated to deliver excellent customer service with a positive attitude.
  • Excellent organizational skills and ability to work with minimal supervision.

  • Provide Syntax/AS400 software support to internal customers and web support to external customers.
  • Respond to incoming requests by phone, email, self-service, and chat, and register them in ServiceNow and SalesForce.
  • Identify, investigate, and troubleshoot software issues for prompt resolution.
  • Create and maintain system user codes and security authorities.
  • Identify urgent issues for resolution or escalation to Level 2.
  • Run reports, download data to Excel, and format for clients.

OracleSalesforceCommunication SkillsMicrosoft ExcelProblem SolvingCustomer service

Posted 2024-10-13
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