Computer Information Concepts

👥 1-10💰 $19.9k Debt Financing on 2023-01-27Computer Software

Posted 2024-10-24

📍 Colorado, Illinois, Kansas, Missouri

🧭 Full-Time

💸 59000 - 70500 USD per year

🔍 Software/Technology

Degree in Accounting, Business, or relevant experience in accounting, payroll, or tax software support.
Experience with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
Proven experience in customer-facing technical or software support roles.
Strong communication and problem-solving skills with a customer-first attitude.
Ability to work independently and collaboratively in a remote environment.
Commitment to maintaining confidentiality and data security.

Master CIC’s software products to provide exceptional support for customers using the Help Desk system.
Log, track, and resolve support requests in a helpdesk ticketing system.
Assist clients with troubleshooting for accounting, payroll, and tax administration systems.
Escalate unresolved issues to advanced support teams and follow through to ensure customer satisfaction.
Proactively manage production incidents and system alerts to minimize downtime.
Resolve an average of 10–15 support calls per day.
Ensure customer support calls are resolved within 72 business hours and keep escalations below 10%.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMicrosoft Office

Posted 2024-10-24

Posted 2024-10-24

📍 Colorado, Illinois, Kansas, Missouri

🧭 Full-Time

💸 75000 - 110000 USD per year

🔍 Software Development

Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
1-3 years of experience in software development, support, or related role.
1-3 years of VB.NET experience.
1-3 years of MS SQL Server Database experience.
Strong problem-solving and analytical skills.
Proficiency in writing and maintaining code in multiple programming languages.
Ability to work independently and collaboratively.

Analyze, debug, and resolve issues in software applications to ensure minimal disruption.
Collaborate with QA and development teams to identify root causes of software issues.
Provide timely technical support to customers and internal teams.
Review and modify existing code to fix bugs and enhance performance.
Implement minor feature enhancements as requested.
Maintain clear documentation of support activities and code changes.

Software DevelopmentSQLASP.NETQAVB.NETVisual BasicAsp.NET.NETCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-24

🔧 Requirements