Apply📍 USA
🧭 Full-Time
💸 4960.0 - 5930.0 USD per month
🔍 Customer Service
- At least 1 year of previous experience working with customers
- Proficient in MS Excel – 1 year experience required
- Ability to quote pricing preferred
- Must be able to work under limited supervision
- Excellent customer service skills
- Highly organized
- Ability to work in a fast paced environment
- Excellent communication skills, both written and verbal
- Strong attention to detail
- Ability to multi-task
- Dependable
- Receiving calls during normal business hours/on-call
- Ensures all call outs are completed in a timely manner.
- Creates and assign work orders to vendors.
- Dispatching and tracking marketers assigned to work orders.
- Quoting services to customer depending on the market pricing for each.
- Customer service and issue resolution for vendors.
- Assists customers with resolving issues involving cell site maintenance.
- Ensures customers are updated daily for all emergency call out requests.
- Assists marketers with directions, access issues, and other issues that arise while working in the field.
- Responsible for completing all assigned work orders in a timely manner.
- Prepare work orders for invoicing.
- Adding cost to individual work orders for invoicing.
- Generate reports within proprietary systems.
- Tracker updates submitted to customer on a weekly or monthly basis depending on each customer market.
- Following up with all open work that is needing to be scheduled.
- Responsible for all day to day service scheduling.
- Creating work orders/dispatching and scheduling all emergency call out requests.
- Vendor issue resolution.
- Working closely with propane vendors on any access issues, directions, or other issues pertaining to completing.
Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsMultitaskingProblem-solving skillsData entryCustomer support
Posted about 7 hours ago
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