Work from Home Customer Representative

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Requirements:

• At least 1 year of previous experience working with customers
• Proficient in MS Excel – 1 year experience required
• Ability to quote pricing preferred
• Must be able to work under limited supervision
• Excellent customer service skills
• Highly organized
• Ability to work in a fast paced environment
• Excellent communication skills, both written and verbal
• Strong attention to detail
• Ability to multi-task
• Dependable

Responsibilities:

• Receiving calls during normal business hours/on-call
• Ensures all call outs are completed in a timely manner.
• Creates and assign work orders to vendors.
• Dispatching and tracking marketers assigned to work orders.
• Quoting services to customer depending on the market pricing for each.
• Customer service and issue resolution for vendors.
• Assists customers with resolving issues involving cell site maintenance.
• Ensures customers are updated daily for all emergency call out requests.
• Assists marketers with directions, access issues, and other issues that arise while working in the field.
• Responsible for completing all assigned work orders in a timely manner.
• Prepare work orders for invoicing.
• Adding cost to individual work orders for invoicing.
• Generate reports within proprietary systems.
• Tracker updates submitted to customer on a weekly or monthly basis depending on each customer market.
• Following up with all open work that is needing to be scheduled.
• Responsible for all day to day service scheduling.
• Creating work orders/dispatching and scheduling all emergency call out requests.
• Vendor issue resolution.
• Working closely with propane vendors on any access issues, directions, or other issues pertaining to completing.