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Company Mission To improve the health and lives of Louisianians. Company Vision To be the market leader that delivers unsurpassed value to our customers through partnerships across the healthcare system. Blue Cross and Blue Shield of Louisiana is incorporated as Louisiana Health Service & Indemnity company and is an independent licensee of the Blue Cross and Blue Shield Association. Blue Cross and Blue Shield of Louisiana is licensed to sell products only in the state of Louisiana.

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🏢 Affirm

👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLending Financial Services Payments FinTech

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🏢 Axiom Software Solutions Limited

🏢 jlltcareers

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🔥 Market Research Analyst

Posted 1 day ago

📍 United States

🔍 Health Insurance

🔧 Requirements

2 years of combined experience in variety of market research, marketing, corporate strategy, branding, data/analytics or customer experience is required.
Project management experience required.
Experience with Qualtrics platforms is strongly preferred

💡 Responsibilities

Plan qualitative and quantitative primary research efforts for the organization.
Create surveys and analyze results utilizing online survey and analysis platforms.
Manage the research project intake process and project status tracking on an ongoing basis.

Project ManagementBusiness IntelligenceData AnalysisProject CoordinationTableauBehavioral economicsCommunication SkillsAnalytical SkillsMS OfficeMarket ResearchData visualization

Posted 1 day ago

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🔥 Experience Engineering Analyst

Posted 1 day ago

📍 United States

🔍 Healthcare

🔧 Requirements

2 years of experience developing customer engagement strategies that focused on digital channels - email, mobile, SMS required.
2 years of experience analyzing external and internal customer data using database queries (SQL, Access), spreadsheet (Excel) models, web analytics tools, and campaign management software tools required.
2 years of experience working in a sales and marketing automation platform and CRM, preferably MS Dynamics and Marketo, preferred.
Experience utilizing a breadth of CX Metrics and analytics (including: NPS, eNPS, CSAT, CES, VoC, and sentiment detection capabilities) to inform business decisions required.
Experience working with technical teams, such as product managers, enterprise architects and software developers preferred.
Experience with matrixed managed business stakeholders, work cross-functionally with roles outside of direct report authority preferred.
Experience with identifying target audiences, and lead management processes.
Working experience with data visualization tools like Tableau and Power BI required.
Willingness to learn new technologies and techniques required.

💡 Responsibilities

Supporting the experience engineering team in customer journey architecture, strategic business process improvement, persona development, communication mapping, ideation and development of SaaS (software as a service) systems to analyze, document, and re-engineer customer touchpoints across all traditional and digital engagement channels.
Collecting, cleaning, and preprocessing data to ensure its quality and reliability
Exploring and visualizing data to identify patterns, trends, and relationships
Consult with business areas to represent the voice of the customer and inform experience improvements.
Collaborate on corporate strategies and roadmaps which support digital transformation and consumer experience across the organization.
Leverage work to develop process improvements, inform technical innovations, and deliver an improved customer experience.
Support CX team through data analysis, campaign develop and execution, measurement, and utilizing design thinking platforms. Work with matrixed business stakeholders, and influencers to re-imagine business processes, digital engagements, and holistic touchpoints using CX practices, such as design thinking and customer journey mapping.
Support customer engagement strategies through various direct to consumer channels (digital, mobile, email, member portal, etc.). Serve as a CX SME for automation tools, including MS Dynamics CRM and Marketo: data quality, campaign tracking, analysis, do not contact registries, and data extractions. Develop and analyze KPIs as defined by CX team and business leads.
Work closely with CX Insights team to synthesis customer insights based on qualitative and quantitative opportunities. Data sources include direct to consumer research, adobe analytics, Qualtrics and Sprout Social.
Accountable to work cross-functionally with IT/digital experience team to identify, evaluate and consult on customer engagement opportunities from a corporate strategy and CX perspective. Consult on UX and content.
Work with management to partner cross-functionally to develop customer engagement strategies executed across multiple channels – including member portal, emails, and SMS. Manage strategy development and project timelines. Synthesis data from numerous sources, conduct data analysis to create segmented populations and summarize engagement efforts.

SQLData AnalysisData MiningTableauREST APIData visualizationCRMData modelingData analyticsData managementSaaS

Posted 1 day ago

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🔥 ACO Clinical Documentation Lead

Posted 3 months ago

📍 United States of America

🔍 Healthcare

🔧 Requirements

7 years of healthcare industry experience required
3 years of experience supporting healthcare value-based programs required; Medicare Risk program experience preferred.
Advanced knowledge of clinical standards of care, preventive health standards and clinical documentation and diagnostic coding.
Advanced knowledge of ICD-10 Guidelines
Excellent presentation, interpersonal and oral and written communication skills are required.
Microsoft Office Software proficiency is required: ability to perform advanced level functions in Excel, Word, PowerPoint, Outlook, etc.
Requires critical thinking, problem solving and problem resolution skills.
Requires the ability to work independently, on a lean startup team and with internal and external staff at all levels (e.g. management, technical, administrative and support staff, physicians, etc.

💡 Responsibilities

Develops standard processes, job aides and common error prevention tools to support clinical documentation integrity.
Facilitates education and/or educates providers and office staff on best practice clinical documentation procedures to ensure accurate and complete clinical documentation.
Prepares analyses, reports, retrospective reviews to monitor and improve accuracy and completeness.
Provides guidance and consultation to internal practice staff on coding proficiency.
Collaborates with population health leads to identify gaps in clinical documentation to support quality programs.
Supports participating practices to standardize work processes for the collection and abstraction of reportable Quality data.
Directs retrospective reviews and analyzes data to identify trends and improvement opportunities.
Advises practice staff as to means to comply with all applicable Federal, State, and/or Parish/County laws and regulations related to Medicare coding and documentation guidelines.
Participates in all population health management activities.
Collaborates with practice staff to achieve objectives.
Performs other duties or responsibilities as assigned by leadership.

Data AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingMicrosoft OfficePresentation skillsWritten communicationComplianceCritical thinkingReportingQuality Assurance

Posted 3 months ago

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🔥 Lead ServiceNow Software Engineer

Posted 4 months ago

📍 United States of America

🔍 Software Development

🔧 Requirements

7 years of software development experience required.
Must have a minimum of five years of of IT experience using general development technologies (i.e., C#, JavaScript, HTML/CSS, Python, SSRS, SSIS, SQL Coding, XML, CSS, REST, Git/GitHub) or comparable computing technology(i.e. .NET, Java, BI, ERP) or comparable cloud platform (Salesforce, Power Platform, WorkDay, SAP, Oracle Cloud, Mendix, Appian, etc) as approved by the hiring manager.
4 years of ServiceNow experience: Platform management, Module Implementation, Upgrade Management.
2 years of: Creating Custom Applications on ServiceNow Platform, DevOps, Automation, web technologies such as AJAX, JQUERY, HTML, CSS, JavaScript, AngularJS, React, Node.js, Python, XML, SOAP, REST, JSON, Jelly, etc.
Preferred Cloud Experience: Azure Logic Apps, Azure Data Factory, Azure Event Grid, Azure Service Bus, Azure Functions, Azure DevOps, Azure API Management, AWS Experience
Preferred Integration Experience: Exposure to Oauth2, JWT, Microservices, API management, SSO, SAML, and other security/integration technologies preferred
Preferred Agile / DevOps Experience: Configuring Pipelines, CI/CD, Automation, Working in Azure DevOps / ADO, GitHub, etc for automated deployments.
A proven background of ServiceNow Developer, Admin and Product training is expected.

💡 Responsibilities

Design, develop, document, test, debug, and support new and existing software systems and/or applications built on the ServiceNow cloud-based workflow automation PaaS.
Implement out-of-the-box SaaS ServiceNow offerings such as ITOM, ITFM, ITAM, ITBM/SPM, Virtual Agents, AI, as well as ServiceNow Mobile applications, at the Pro or Enterprise level.
Design and develop custom applications built on the Now Platform as needed by the business.
Serve as technical expert and consult on future development projects as we expand use of the platform.
Leverage IntegrationHub to integrate with other cloud providers such as AWS, Azure, Microsoft 365 and WorkDay.
Write technical specifications based on conceptual design and stated business requirements. Support, maintain, and document software functionality.
Identify and evaluate new technologies and new ServiceNow modules for implementation.
Analyze code to find causes of errors and revise programs as needed.
Participate in software design meetings and analyze user needs to determine technical requirements.
Consult with end user to prototype, refine, test, and debug programs to meet needs.
Collaborate with Enterprise Architecture and leads from other major IT areas to develop well aligned solutions.
Implement, Document, Support and maintain the ServiceNow Platform and custom applications built on the platform.
Maintain knowledge of departmental service offerings and business requirements to ensure solutions efficiently and effectively meet business needs
Create custom applications, primarily on the ServiceNow Platform and/or other platforms as needed.
Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes
Collaborate with stakeholders by creating and refining user stories in an Agile development framework.
Lead in professional video meetings with business stakeholders and teammates.
Participate in certifying all applications for use after a ServiceNow upgrade completes.
Performs continuous learning concerning the ever-changing ServiceNow platform.
Gather information from stakeholders to document functional, system, and data requirements
Assess available technologies and create detailed technical specifications or data models for development of new or modifications to existing internal applications or systems
Develop and maintain internal systems or applications involving various programming languages
Perform testing, analysis, and debugging on applications and systems to identify and fix problems
Use development specifications to create detailed test cases. Analyze results of testing to ensure technology solution matches the organization's business needs
Train or contribute to training of stakeholders and evaluate the effectiveness of implemented technologies
Research and remain informed of new technology and development tools
Provide support to the testing team on an as needed basis
Provides leadership, advice, and training to less experienced peers
Document system problems and resolutions for future reference
Provides technical support and troubleshooting assistance on software application related issues
Maintain configuration management
The candidate must be flexible in terms of working practices as the role requires on call rotation which might include some evening, weekend and holiday work

SQLAgileGitHTMLCSSJavascriptAzureCI/CDDevOpsMicroservicesJSON

Posted 4 months ago

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