Apply📍 United States
💸 70700.0 - 106100.0 USD per year
🔍 Golf
- Excellent customer service skills, including ability to handle difficult customers, and build and maintain customer relationships
- Thorough knowledge (technical and functional) of Callaway fitting tools, as well as Callaway Golf custom club fitting methods, and impact on playability of customization or alteration requests
- Strong understanding of Callaway Golf club fitting protocol
- Thorough knowledge of Microsoft programs.
- Excellent communication skills – both verbally and written and be able to relate to all level of employees and customers.
- Able to successfully engage in social media strategies on a daily basis
- Able to prioritize workload, multi-task and meet assigned deadlines in a fast-paced environment
- Club building knowledge required
- Able to solve problems and think creatively to suggest solutions to issues related to marketing concepts
- Able to learn order entry / tracking systems (SAP knowledge preferred)
- Demonstrated ability to work independently and meet deadlines
- Must be detail oriented and able to manage detailed project plans with accuracy
- Must be able to read and interpret instructions, policies, procedures, program information, etc.
- Understanding of business strategy and departmental objectives required
- Must be a skilled golfer with a 5 handicap or less; knowledge of golf industry and competitive golf highly preferred
- Strong knowledge of golf equipment, both Callaway and competitors
- Must have a valid driver’s license
- Bachelor's Degree or equivalent work experience required
- Minimum of 3 years related experience and/or training in marketing, communications, project management or social media, or equivalent combination of education and experience
- Previous experience in either a retail or golf operation including interaction with customers preferred
- Extensive experience in/with a highly competitive Junior golf program required (College golf team or coaching a plus)
- Introduce, promote and sell the Callaway and Odyssey product lines to Junior golfers
- Conducts and/or host VIP Performance Evaluation at HQ Performance Center or Ely Callaway Performance Center
- Determine and provide demo requirements, identify optimum distribution strategy, size/prepare product forecasts and interface with Junior golfers
- Execute new product launches for Junior golfers
- Responsible for order fulfillment and/or partnering with the appropriate party to deliver what is needed
- Manage inquiries and solve problems, such as club tracking, shipment tracking, and delivery issues on routine basis
- Keep up to date on club, shaft and ball specs
- Oversee repairs and reworks requests and make sure they are completed in a timely manner.
- Manage club returns
- Develop processes and tools to improve efficiencies of assigned program
- Ensure all deliverables and commitments are met
- Support social media strategy
- Track department budget as assigned
- Fulfills requests for various events as required
- Other duties may be assigned
Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceExcellent communication skillsBudgetingSales experienceAnalytical thinking
Posted 4 days ago
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