Junior Player Development Representative

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Requirements:

• Excellent customer service skills, including ability to handle difficult customers, and build and maintain customer relationships
• Thorough knowledge (technical and functional) of Callaway fitting tools, as well as Callaway Golf custom club fitting methods, and impact on playability of customization or alteration requests
• Strong understanding of Callaway Golf club fitting protocol
• Thorough knowledge of Microsoft programs.
• Excellent communication skills – both verbally and written and be able to relate to all level of employees and customers.
• Able to successfully engage in social media strategies on a daily basis
• Able to prioritize workload, multi-task and meet assigned deadlines in a fast-paced environment
• Club building knowledge required
• Able to solve problems and think creatively to suggest solutions to issues related to marketing concepts
• Able to learn order entry / tracking systems (SAP knowledge preferred)
• Demonstrated ability to work independently and meet deadlines
• Must be detail oriented and able to manage detailed project plans with accuracy
• Must be able to read and interpret instructions, policies, procedures, program information, etc.
• Understanding of business strategy and departmental objectives required
• Must be a skilled golfer with a 5 handicap or less; knowledge of golf industry and competitive golf highly preferred
• Strong knowledge of golf equipment, both Callaway and competitors
• Must have a valid driver’s license
• Bachelor's Degree or equivalent work experience required
• Minimum of 3 years related experience and/or training in marketing, communications, project management or social media, or equivalent combination of education and experience
• Previous experience in either a retail or golf operation including interaction with customers preferred
• Extensive experience in/with a highly competitive Junior golf program required (College golf team or coaching a plus)

Responsibilities:

• Introduce, promote and sell the Callaway and Odyssey product lines to Junior golfers
• Conducts and/or host VIP Performance Evaluation at HQ Performance Center or Ely Callaway Performance Center
• Determine and provide demo requirements, identify optimum distribution strategy, size/prepare product forecasts and interface with Junior golfers
• Execute new product launches for Junior golfers
• Responsible for order fulfillment and/or partnering with the appropriate party to deliver what is needed
• Manage inquiries and solve problems, such as club tracking, shipment tracking, and delivery issues on routine basis
• Keep up to date on club, shaft and ball specs
• Oversee repairs and reworks requests and make sure they are completed in a timely manner.
• Manage club returns
• Develop processes and tools to improve efficiencies of assigned program
• Ensure all deliverables and commitments are met
• Support social media strategy
• Track department budget as assigned
• Fulfills requests for various events as required
• Other duties may be assigned