Inivos

👥 101-250Product DesignMedicalHealth Care💼 Private Company
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Inivos is a global leader in providing adaptable, comprehensive business solutions, specializing in infection prevention, control, and healthcare automation. We partner with clients across Asia, the Middle East, Scandinavia, Australia, the UK, and North America, delivering end-to-end solutions leveraging our expertise in IFS ERP systems, particularly within the supply chain domain. Our team of consultants, developers, and quality engineers consistently set new industry standards, driven by our enduring values of honesty, innovation, and agility. We utilize a robust tech stack including IFS ERP, Cloudflare CDN and Hosting, IPv6, and various schema technologies (Person, PostalAddress). Our engineering culture emphasizes collaboration and problem-solving, supporting a fast-paced, open work environment. We prioritize continuous learning and staying at the cutting edge of technology to ensure optimal solutions for our clients. We're an authorized IFS Channel and Services partner with a proven track record of successful implementations. Inivos fosters a supportive and engaging workplace offering competitive compensation, international exposure, and a variety of recreational activities and events. As a rapidly growing company with a global presence, we offer significant opportunities for professional development and advancement. Our commitment to innovation and client success is reflected in our consistent growth and recognition within the industry. We are a for-profit company with 101-250 employees, headquartered in Colombo, Sri Lanka, and operating globally. Currently, we have a number of exciting job opportunities, and we are constantly seeking talented individuals to join our team. Join us in shaping the future of healthcare technology.

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📍 Sri Lanka

🔍 Business solutions

  • An academic background with a bachelor's degree in a relevant field or discipline.
  • 5 years of experience in providing customer support for IFS ERP systems, preferably in the supply chain domain.
  • Strong knowledge of the IFS ERP software platform, including configuration, functionality, and troubleshooting.
  • Excellent problem-solving skills and the ability to analyze complex issues for effective solutions.
  • Good communication and interpersonal skills to interact with clients and internal teams.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Provide customer support and troubleshooting assistance to clients using the IFS ERP software platform in the supply chain domain.
  • Identify and analyze software issues, providing timely resolutions and workarounds to minimize client operation disruptions.
  • Collaborate with cross-functional teams and developers to escalate and resolve complex issues.
  • Document and maintain support processes and knowledgebase articles for issue resolution and knowledge sharing.
  • Stay updated on the latest IFS ERP features and enhancements, offering clients recommendations for system improvements.

Problem SolvingTroubleshootingCustomer support

Posted 3 months ago
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