- Ensure overnight bill runs are accurately completed, with invoices analyzed and distributed, and any exceptions identified and resolved.
- Ensure customer enquiries are resolved promptly with effective solutions.
- Ensure all Meter Data processes are correctly followed and anomalies resolved.
- Ensure payment and market transfer processes are managed in compliance with standards.
- Manage Life Support and market compliance processes.
- Examine and process network invoices.
- Create, review, and update process documentation and mapping.
- Coordinate with internal and external teams and serve as a subject matter expert.
- Prepare daily reports on client portfolio billing data.
- Implement proactive data solutions for accuracy and efficiency.
- Support settlement reconciliation activities.
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