Apply📍 India
🔍 Data services, generative AI
- Experience in customer support or a similar role, preferably in a tech or service environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Familiarity with Intercom or similar customer support software is highly preferred.
- Passion for delivering outstanding customer service.
- Monitor and manage inbound support queries through the Intercom platform.
- Provide timely and accurate responses to Alignerrs' questions and issues.
- Escalate complex problems to the relevant teams, ensuring detailed documentation.
- Assist in the onboarding process of new Alignerrs by providing necessary information and support.
- Maintain a high level of service, adhering to response time and quality standards.
- Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
- Continuously update and utilize knowledge base and support documentation.
Attention to detailWritten communicationMultitaskingDocumentationCustomer support
Posted about 1 month ago
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