Support Specialist, Alignerr

View full description

Requirements:

• Experience in customer support or a similar role, preferably in a tech or service environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Familiarity with Intercom or similar customer support software is highly preferred.
• Passion for delivering outstanding customer service.

Responsibilities:

• Monitor and manage inbound support queries through the Intercom platform.
• Provide timely and accurate responses to Alignerrs' questions and issues.
• Escalate complex problems to the relevant teams, ensuring detailed documentation.
• Assist in the onboarding process of new Alignerrs by providing necessary information and support.
• Maintain a high level of service, adhering to response time and quality standards.
• Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
• Continuously update and utilize knowledge base and support documentation.