Bedrock Learning

We are on a mission to narrow the vocabulary gap and revolutionise the way students engage with reading and vocabulary learning

Private Company
ShareTweet

Open Positions1

London, England, United KingdomPart-TimeEdTechPosted
  • Deliver front-line customer support via phone, email, and live chat, providing prompt and accurate solutions.
  • Manage our helpdesk (Zendesk) to ensure all support tickets are acknowledged, tracked, escalated, and resolved within SLAs.
  • Troubleshoot technical issues, escalating more complex problems where necessary.
  • Optimise and contribute to our chatbot and self-service support materials to improve customer experience.
  • Carry out technical onboarding for new schools, ensuring a smooth and successful set-up.
  • Build deep product knowledge to confidently guide users and contribute to help centre documentation.
  • Collaborate with colleagues across teams, using Hubspot and other CRM systems to share customer insights.
SaaSHubSpotZendesk+2 more

About Bedrock Learning

We are on a mission to narrow the vocabulary gap and revolutionise the way students engage with reading and vocabulary learning. There is a direct link between a pupil’s vocabulary size and their academic progress. Vocabulary gaps widen as students progress through school. The gaps often begin very early on in a child's life and they are compounded by a lack of reading. Researchers, academics, teachers and politicians are now in agreement - we must do more to ensure that we do not allow social disadvantage to become educational disadvantage. Vocabulary is the great leveller. Bedrock Learning is an innovative online vocabulary and reading curriculum for school students. Over 80,000 students now progress on our platform in schools and homes around the world. Our company is one of the fastest growing companies in this sector and it is an excellent time to join our team and seize the career opportunities such rapid growth provides. Bedrock was designed by two English teachers working in London. Both Aaron and Olivia became frustrated and surprised at the limited lack of resources to develop students' reading skills. After months of research and development, Bedrock Vocabulary was born: an online, interactive vocabulary curriculum that aims to help teach students the language they need to succeed, and a bank of resource that supports teachers in tackling the language gap in schools. The need for our programme is great. There is potential for lucrative rewards as well as job satisfaction. If you are positive, resilient and have a diligent work ethic, you will flourish at Bedrock Learning. Your work will have a significant impact on students, teachers and families. If you care passionately about education and social issues, and have a thirst for new and exciting opportunities, you need to get in touch with us!