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Palta

Palta is a company currently seeking to expand its customer support team by hiring Customer Support L1 Agents on a 3-month contract.

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Jobs at this company:

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🔥 Head of Growth Marketing (Palta)
Posted 2024-11-22

📍 London, Warsaw, Cyprus

🔍 Health and well-being mobile apps

  • 6+ years of user acquisition experience from strategy to execution, preferably in the mobile app space.
  • Strong hands-on user acquisition track record; advisory experience is a bonus.
  • Possess a growth hacker mindset.
  • Good knowledge of marketing data stack, tracking, attribution, and business unit economics.
  • Excellent communication skills; ability to build processes and influence cross-functionally.
  • Self-starter, resourceful, optimistic, and innovative with a can-do-more approach.
  • Results-driven attitude with a passion to exceed goals.

  • Act as a champion for user acquisition and growth, providing expertise to portfolio startups.
  • Explore, strategize, and execute emerging channel opportunities to diversify channels.
  • Work with partners for tailored industry insights and share updates.
  • Host monthly knowledge-sharing forums and develop experimentation libraries.
  • Create quarterly overviews of industry landscape, trends, competitor activities, and growth opportunities.
  • Advocate for growth tools and attribution within the group.

LeadershipData AnalysisProduct ManagementGoogle AnalyticsCross-functional Team LeadershipStrategyData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMicrosoft Office Suite

Posted 2024-11-22
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🔥 Senior Full-Stack Engineer (Go&React)
Posted 2024-10-15

📍 Cyprus, EU

🔍 Health and well-being tech

  • Proficiency in Golang for backend development;
  • Expertise in frontend technologies such as React or Vue.js;
  • Good knowledge of JavaScript (ES6/ES7), and TypeScript is an advantage;
  • Deep knowledge of web development basics (JS Runtime, browsers, etc);
  • Experience with database technologies such as SQL, PostgreSQL, or NoSQL databases;
  • Understanding Docker and Kubernetes concepts;
  • Experience with AWS or similar cloud computing services;
  • Experience with Git, CI/CD;
  • Experience with logging and monitoring services (OpenTelemetry, Prometheus, Grafana, Loki, Sentry);
  • Strong understanding of RESTful APIs;

  • Develop and maintenance web applications using React;
  • Development services in Go;
  • Drive strong collaboration with other engineers, designers, and managers;
  • Refactoring and improving the existing codebase;
  • Troubleshoot development and production problems across multiple environments.

AWSBackend DevelopmentDockerPostgreSQLSQLCloud ComputingEs6GitJavascriptKubernetesTypeScriptJavaScriptGoGolangGrafanaPrometheusNosqlReactCollaborationCI/CDRESTful APIs

Posted 2024-10-15
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🔥 Customer Support L1 Agent (3 month contract)
Posted 2024-10-11

📍 GMT+8, GMT+3, GMT+2

🧭 Contract

🔍 Tech platform, mobile apps, health and well-being

  • Experience with Email and Chat channels
  • Individuals located in the following time zones: GMT+8, GMT+3, GMT+2
  • Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
  • Fluency in written English is essential
  • Ability to handle routine tasks under stress and remain organized
  • Self-motivated and able to thrive in a fast-paced, ever-changing environment
  • Tech-savvy with attention to detail
  • 1-3+ years of experience in Technical Support, Customer Support, or a similar role
  • Experience with mobile products is a plus
  • Willingness to work shifts (2/2 day, mid or night rotation)

  • Monitor incoming messages via Email and Chat channels
  • Handle user feedback professionally and empathetically
  • Collaborate with other teams and colleagues on resolving issues
  • Turn potentially negative customer interactions into positive experiences

Communication SkillsCollaborationProblem SolvingAttention to detail

Posted 2024-10-11
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