Process improvement Jobs

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Process improvement
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๐Ÿ“ United States of America

๐Ÿ” Healthcare

  • High School Diploma or GED required.
  • Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree.
  • 3+ years work experience in account management/account services/sales with significant customer interaction.
  • Ability to establish matrix partner relationships and follow through on expectations.
  • Strong analytical ability, with the ability to design, track, and work toward performance targets.
  • Ability to manage multiple and divergent priorities and deadlines independently.
  • Proficiency with multiple software and system-based applications including Word, Excel, PowerPoint.
  • Strong verbal/written communication and organizational skills.
  • Demonstrated success in negotiations and ability to influence constituencies.

  • Manages end-to-end service delivery and service recovery for clients and brokers.
  • Conducts research to provide root cause and trending analysis.
  • Facilitates discussion with Clients, Brokers and Sales including internal matrix partners.
  • Communicates and educates regarding issues/trends and creates action plans for process improvement.
  • Engages internal partners on escalated service issues.

Data AnalysisCommunication SkillsAnalytical SkillsCustomer serviceNegotiationOrganizational skillsAccount ManagementClient relationship managementProcess improvementTechnical support

Posted about 2 hours ago
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๐Ÿ”ฅ Territory Account Manager
Posted about 17 hours ago

๐Ÿ“ Northeast region of the United States

๐Ÿงญ Full-Time

๐Ÿ” Software solutions for process manufacturing

๐Ÿข Company: Datacor๐Ÿ‘ฅ 11-50ManufacturingSoftware

  • Bachelor's Degree required.
  • 2-4 years of sales experience in B2B software solutions.
  • Ability to synthesize and communicate complex issues clearly.
  • Proven ability to lead large complex projects.
  • Strong understanding of technical concepts.
  • Ability to travel up to 15% in a year.
  • Excellent written and verbal communication skills.
  • Preferred understanding of process manufacturing in the Chemical and Food and Beverage industries.
  • Experience selling engineering-related software, especially simulation software, is desirable.
  • Must demonstrate an entrepreneurial attitude and ability to work independently.

  • Grow recurring revenue and boost net retention for the Northeast region.
  • Build and manage a pipeline of opportunities through marketing activities.
  • Identify and close new business opportunities within an assigned territory.
  • Act as a customer advocate and collaborate with internal teams.
  • Manage internal applications like Salesforce and Outreach.
  • Develop engagement plans to maximize customer value.
  • Build trusted relationships with various roles including decision-makers.
  • Lead business process reviews with customers to address business problems.
  • Prepare customers for renewals with the Renewals Team.
  • Monitor key customer projects and manage expectations.

Software DevelopmentData AnalysisSalesforceProcess improvement

Posted about 17 hours ago
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๐Ÿ”ฅ Manager, Process
Posted about 17 hours ago

๐Ÿ“ United States of America

๐Ÿงญ Full-Time

๐Ÿ’ธ 54300.0 - 119340.0 USD per year

๐Ÿ” Healthcare

  • 3+ years of proven experience as a Product Manager or in a similar role, preferably healthcare operations.
  • 1+ knowledge of pharmacy prior authorization process and workflows.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Experience in collaborating with data science teams to integrate AI solutions into existing operational workflows.
  • Ability to leverage AI tools and technologies to enhance prior authorization processes.
  • Strong technical acumen with a solid understanding of pharmacy prior authorization.
  • Demonstrated ability to think strategically and execute tactically, focusing on delivering measurable results.
  • Excellent project management skills, including proficiency in creating and managing project plans.
  • Strong analytical skills and ability to apply systems thinking in complex problems.
  • Familiarity with CVS Caremarkโ€™s PA Products โ€“ CAS, Medhok, and Novologix.
  • Bachelor's degree preferred/specialized training/relevant professional qualification.

  • Lead the development and execution of strategic initiatives within CGSO that support and optimize prior authorization operations.
  • Collaborate with cross-functional teams to gather requirements, define project scope, and develop detailed project plans.
  • Utilize a systems thinking approach to identify and analyze processes, workflows, and technology needs to improve operational efficiency.
  • Define and prioritize product features and enhancements based on stakeholder feedback and business objectives.
  • Create and manage project timelines, ensuring timely delivery of key milestones and deliverables.
  • Monitor project progress and performance metrics, making adjustments as necessary to ensure alignment with strategic goals.
  • Foster a culture of continuous improvement by identifying opportunities for enhancements and maximum value.
  • Communicate effectively with stakeholders at all levels, providing updates on project status and outcomes.
  • Stay up on industry trends and best practices related to prior authorization and healthcare operations.

Project ManagementArtificial IntelligenceData AnalysisProduct ManagementAnalytical SkillsProcess improvement

Posted about 17 hours ago
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๐Ÿ“ Philippines, Argentina, Brazil, Colombia

๐Ÿงญ Full-Time

๐Ÿ” Digital Marketing

๐Ÿข Company: Pearl๐Ÿ‘ฅ 251-500๐Ÿ’ฐ Angel about 6 years agoE-CommerceSports

  • Minimum 3 years of experience in finance and backend operations.
  • Proficiency with QuickBooks or similar financial tools.
  • Strong organizational skills and acute attention to detail.
  • Experience in an agency environment with a proven track record.
  • Exceptional communication skills, focusing on responsiveness and clarity.
  • Experience in a high-growth startup environment (nice-to-have).
  • Familiarity with contract management tools like DocuSign (nice-to-have).
  • Strong problem-solving skills and a proactive mindset (nice-to-have).
  • Hyper-organized with a knack for optimizing workflows (nice-to-have).

  • Prepare, send, and track invoices to clients.
  • Organize and maintain financial records using QuickBooks or similar tools.
  • Monitor payments and ensure timely reconciliation.
  • Oversee the onboarding process by managing contracts for new hires and clients.
  • Streamline administrative and financial workflows for backend operations.
  • Provide structured updates and maintain comprehensive reporting systems.
  • Identify opportunities for optimizing financial and operational processes.
  • Proactively address workflow inefficiencies and implement solutions.

Financial ManagementAttention to detailOrganizational skillsProblem-solving skillsData entryProcess improvement

Posted about 18 hours ago
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๐Ÿ“ Brazil

๐Ÿงญ Contract

๐Ÿ” Commercial lending

๐Ÿข Company: World Business Lenders, LLC

  • Bachelorโ€™s degree in Law, Finance, or a related field.
  • Over 3 years of proven experience in reporting, data management, or legal administration.
  • Proficiency in Microsoft Excel, including advanced functions such as pivot tables and formulas.
  • Prior administrative experience demonstrating strong organizational and multitasking abilities.
  • Excellent attention to detail and accuracy in maintaining records and reports.
  • Strong communication skills for interacting with attorneys and key stakeholders.
  • Ability to work independently and manage multiple priorities effectively.
  • Problem-solving mindset with a focus on process improvement and efficiency.
  • Familiarity with legal or financial databases (preferred).

  • Maintain and update the attorney database to ensure accuracy and completeness.
  • Regularly communicate with attorneys to collect and review legal tracking reports.
  • Ensure timely receipt of reports to support forecasting processes.
  • Assist in managing the Request for Proposal (RFP) process by coordinating with attorneys.
  • Ensure required documentation and proposals are received and processed efficiently.

Microsoft ExcelAttention to detailReportingStrong communication skillsProcess improvementData management

Posted about 21 hours ago
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๐Ÿ“ US, UK, Philippines, Poland, South Africa

๐Ÿงญ Full-Time

๐Ÿ” Financial technology and remittance services

๐Ÿข Company: Zepz๐Ÿ‘ฅ 1001-5000๐Ÿ’ฐ $267,000,000 Series F 4 months ago๐Ÿซ‚ Last layoff about 1 year agoMobile PaymentsFinancial ServicesPaymentsFinTech

  • Bachelorโ€™s degree in a related field or equivalent work experience.
  • Minimum of 3 years of experience in quality assurance, preferably in a customer contact center environment.
  • Proven experience in managing and developing teams.
  • Strong analytical skills with the ability to interpret data.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Proficiency in QA software and tools.
  • Familiarity with performance metrics and reporting.

  • Manage and mentor a team of QA analysts.
  • Develop and implement a comprehensive QA strategy.
  • Oversee monitoring of customer interactions across various channels.
  • Analyze QA data for insights and recommendations.
  • Collaborate on training materials and facilitate workshops.
  • Prepare and present QA reports to senior management.
  • Identify process gaps and work on corrective actions.
  • Utilize customer feedback to enhance QA practices.
  • Participate in calibration sessions and ensure quality evaluations.
  • Ensure compliance with policies and foster a positive team environment.

LeadershipData AnalysisAnalytical SkillsComplianceTrainingQuality AssuranceProcess improvement

Posted 1 day ago
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๐Ÿ“ Portugal

๐Ÿงญ Full-Time

๐Ÿ” Software engineering and design consultancy

  • Proven experience in engineering operations, project management, or a similar role within a technical organization.
  • Strong organizational and problem-solving skills focused on process improvement.
  • Experience in a fast-paced, client-focused environment.
  • Familiarity with software engineering processes, tools, and frameworks.
  • Excellent interpersonal and communication skills for effective teamwork.
  • Experience supporting distributed teams and fostering collaboration.

  • Optimize engineering operations by overseeing workflows and managing resource allocation.
  • Support team growth by collaborating with line managers on appraisals and career development.
  • Lead recruitment by partnering with the Talent team and developing interview frameworks.
  • Foster collaboration across departments to improve communication and maintain delivery standards.
  • Drive strategic initiatives in support of the Head of Engineering.

LeadershipProject ManagementSoftware DevelopmentAgileData AnalysisResource PlanningDocumentationProcess improvement

Posted 2 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 60000.0 - 70000.0 USD per year

๐Ÿ” Healthcare

๐Ÿข Company: Lumata Health๐Ÿ‘ฅ 11-50๐Ÿ’ฐ $5,500,000 Series A 12 months agoMedicalInformation TechnologyHealth Care

  • Bachelorโ€™s degree in Healthcare Administration or a related field is desired.
  • COA or COT certification is preferred.
  • 5+ years of experience in clinical operations or healthcare management, managing remote teams.
  • Proven track record of leading and developing high-performing teams.
  • Strong knowledge of healthcare regulations, compliance, and industry best practices.
  • Excellent communication, problem-solving, and organizational skills.

  • Supervise and support Team Leads and Care Coaches for high-quality care delivery and adherence to operational standards.
  • Provide ongoing coaching, mentorship, and professional development to team members.
  • Assist in the recruitment, selection, and onboarding of new Team Leads and Care Coaches.
  • Develop, implement, and optimize clinical and operational processes to improve efficiency.
  • Ensure compliance with regulatory requirements and company policies.
  • Monitor patient care quality and analyze KPIs related to patient care and productivity.

LeadershipData AnalysisPeople ManagementCommunication SkillsAnalytical SkillsComplianceQuality AssuranceProcess improvement

Posted 2 days ago
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๐Ÿ“ USA

๐Ÿงญ Full-Time

๐Ÿ’ธ 125000.0 - 150500.0 USD per year

๐Ÿ” Hospitality

๐Ÿข Company: Airbnb๐Ÿ‘ฅ 5001-10000๐Ÿ’ฐ Secondary Market over 4 years ago๐Ÿซ‚ Last layoff almost 2 years agoHospitalityTravel AccommodationsPropTechMarketplaceMobile AppsTravel

  • Master/Bachelor Degree in Engineering or Science (Industrial Engineering preferred).
  • 8+ years of post-graduate experience in operations.
  • Lean Six Sigma Green Belt or Black Belt Certified or equivalent.
  • Advanced knowledge of customer service and contact center operations.
  • Proven track record of developing and improving processes with positive business impact.
  • Strong data-driven analytical abilities.
  • Project management experience leading cross-functional teams.

  • Responsible for driving large-scale, cross-functional improvement projects.
  • Deliver process improvements for key Community Support Roadmap programs.
  • Lead Continuous Improvement projects focusing on customer support services.
  • Partner with CS Analytics to design and implement process measurement systems.
  • Create queries and utilize data analytics tools to support improvement efforts.
  • Facilitate identification of inefficiencies and opportunities for innovation.
  • Communicate progress to stakeholders and present opportunities for approval.

Project ManagementData AnalysisCross-functional Team LeadershipCustomer serviceProcess improvementData analytics

Posted 2 days ago
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๐Ÿ“ United States

๐Ÿ’ธ 94000.0 - 163000.0 USD per year

๐Ÿ” Cybersecurity

  • 8+ years direct operational or managed services experience.
  • Proven history of growth in professional and managed services.
  • Experience in cloud strategy, adoption, and operations within AWS, Azure, GCP.
  • Ability to manage financial aspects of services delivery.
  • Exceptional verbal, written, social, presentation, and interpersonal skills.
  • Bachelor's degree or higher in a related Information Technology field.

  • Support the Quality and Risk Management process for clients.
  • Attend executive steering committee calls with clients.
  • Oversee delivery teams, project plans, and resource allocation.
  • Manage practice revenue and intervene in project overruns.
  • Identify process improvement areas.
  • Collaborate to develop service offerings.
  • Develop and monitor success criteria and KPIs.
  • Contribute to thought leadership and marketing efforts.
  • Manage a team of managers and provide mentorship.

AWSLeadershipProject ManagementCloud ComputingCybersecurityGCPFinancial ManagementAzureServerlessMicroservicesComplianceRisk ManagementProcess improvement

Posted 2 days ago
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