ApplyLead, Business Process Improvement
Posted about 1 month agoViewed
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💎 Seniority level: Lead, 8+ years
📍 Location: USA
💸 Salary: 125000.0 - 150500.0 USD per year
🔍 Industry: Hospitality
🏢 Company: Airbnb👥 5001-10000💰 Secondary Market over 4 years ago🫂 Last layoff almost 2 years agoHospitalityTravel AccommodationsPropTechMarketplaceMobile AppsTravel
🗣️ Languages: English
⏳ Experience: 8+ years
🪄 Skills: Project ManagementData AnalysisCross-functional Team LeadershipCustomer serviceProcess improvementData analytics
Requirements:
- Master/Bachelor Degree in Engineering or Science (Industrial Engineering preferred).
- 8+ years of post-graduate experience in operations.
- Lean Six Sigma Green Belt or Black Belt Certified or equivalent.
- Advanced knowledge of customer service and contact center operations.
- Proven track record of developing and improving processes with positive business impact.
- Strong data-driven analytical abilities.
- Project management experience leading cross-functional teams.
Responsibilities:
- Responsible for driving large-scale, cross-functional improvement projects.
- Deliver process improvements for key Community Support Roadmap programs.
- Lead Continuous Improvement projects focusing on customer support services.
- Partner with CS Analytics to design and implement process measurement systems.
- Create queries and utilize data analytics tools to support improvement efforts.
- Facilitate identification of inefficiencies and opportunities for innovation.
- Communicate progress to stakeholders and present opportunities for approval.
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