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Senior Customer Success Jobs

Find remote senior customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success
Senior
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🔥 Customer Success Manager - Enterprise
Posted about 13 hours ago

📍 United States, Canada

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 Customer Success

🏢 Company: Amper👥 11-50CRMAdvertisingMarketingGraphic Design

  • 5+ years in Customer Success or Account Management
  • Experience with enterprise or large strategic customers
  • Strong analytical and relationship management skills
  • Serve as main contact for enterprise customers
  • Drive onboarding, training, and adoption
  • Own metrics like churn and gross retention rate

Data AnalysisAccount ManagementCross-functional collaborationRelationship managementCustomer Success

Posted about 13 hours ago
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🔥 Senior Customer Success Manager
Posted 1 day ago

🧭 Full-Time

🔍 AI-powered phone agents

🏢 Company: Synthflow AI

  • 5+ years of work experience in customer success, sales engineering, or customer support.
  • Experience with AI/ML applications, and are comfortable with prompt engineering.
  • Experience leading teams/junior colleagues.
  • 1+ years in a customer facing engineering role, ideally in enterprise settings.
  • Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
  • Help out with technical tickets
  • Weekly check-in calls with project leaders, weekly workshops with engineers.
  • Anything the customer needs, we make happen, your job is to take the actions needed to do just that
Posted 1 day ago
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🔥 Senior Revenue Operations Analyst, Customer Success
Posted 4 days ago

📍 United States, Canada

🧭 Full-Time

💸 87000.0 - 117000.0 USD per year

🔍 Customer Success Operations

  • 3+ years of revenue/sales operations experience
  • Strong understanding of customer success principles
  • Required: CRM (Salesforce/Hubspot) related experience
  • Identify opportunities for improvement and manage project lifecycle
  • Serve as a liaison between Customer Success, Revenue Operations, Marketing, and Sales teams
  • Collaborate with analytics and systems teams to identify performance gaps

Data AnalysisSalesforceAnalytical SkillsCross-functional collaborationData visualizationProcess improvementCustomer Success

Posted 4 days ago
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🔥 Vice President, Customer Success
Posted 5 days ago

📍 United States, Canada

🧭 Full-Time

💸 190000.0 - 260000.0 USD per year

🔍 Software as a Service (SaaS)

🏢 Company: Syncro👥 101-250Information TechnologySoftware

  • Proven experience in a senior Customer Success leadership role
  • Success in leading high-performing Customer Success teams
  • Strong strategic thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience with Customer Success tools and technologies
  • Track record of exceeding renewal and expansion targets
  • Develop and execute a Customer Success strategy
  • Establish goals and KPIs for the Customer Success team
  • Lead and mentor the Partner Success team
  • Build relationships with key partners
  • Oversee Customer Success processes and tools
  • Own and drive renewal and expansion numbers

LeadershipData AnalysisStrategic ManagementCommunication SkillsRelationship managementTeam managementCustomer SuccessSaaS

Posted 5 days ago
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🔥 Customer Success Engineer- SoCal
Posted 5 days ago

💸 91200.0 - 155000.0 USD per year

🔍 Software Development

  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
  • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
  • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
  • Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
  • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
  • Quick learner with good technical and problem-solving skills
  • Willingness to travel as needed (up to 25%)
  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
  • Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
  • Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc.
  • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
Posted 5 days ago
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🔥 Senior Customer Success Manager
Posted 7 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: GoodTime

  • 5+ years in Customer Success Management
  • 3+ years conducting QBRs
  • Superior communication and presentation skills
  • Recruiting, ATS, or HR Technology experience (bonus)
  • Bachelor’s degree or equivalent experience
  • Build strong executive level relationships
  • Analyze product usage data
  • Proactively build customer strategies
  • Maintain expert level understanding of GoodTime products
  • Work cross-functionally for customer experience

Data AnalysisCommunication SkillsCross-functional collaborationRelationship managementSaaS

Posted 7 days ago
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🔥 Senior Customer Success Manager
Posted 11 days ago

🧭 Full-Time

💸 85000.0 - 100000.0 CAD per year

🔍 Human Services Software (SaaS)

🏢 Company: Radicle Health👥 101-250Information ServicesInformation TechnologyHealth Care

  • 2–3 years of experience in Customer Success
  • Experience managing multiple projects
  • Strong presentation and public speaking skills
  • Proficiency with Salesforce, Zendesk, ChurnZero
  • Excellent problem-solving and communication skills
  • Serve as primary contact for mid-market accounts
  • Educate customers on best practices and new features
  • Deliver customized training sessions
  • Track customer satisfaction and usage trends
  • Identify upsell and renewal opportunities
Posted 11 days ago
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🔥 Sr. Analyst, Customer Success Operations
Posted 12 days ago

📍 USA or Canada

🔍 Medical Device Technology

🏢 Company: AcuityMD👥 51-100💰 $45,000,000 Series B 9 months agomHealthMedical DeviceInformation TechnologyHealth Care

  • 2-4 years of experience supporting post-sale Go-to-Market teams.
  • Excellent relationship-building and stakeholder management skills.
  • Experience with CRMs (Salesforce, Hubspot, Zoho, etc.).
  • Experience with customer success platforms (Gainsight, Planhat, Churnzero, etc.).
  • Experience with project management platforms (RocketLane, Bigtime, Kantata, etc.).
  • Familiarity with tools like Gong, LinkedIn Sales Navigator, ZoomInfo, etc.
  • Proficiency in Google Sheets, Google Slides, and Microsoft Excel.
  • Strong project management, prioritization, and execution skills.
  • Data-driven mindset for analysis and insights generation.
  • Ability to thrive in a fast-paced environment.
  • Analyze and report on customer success metrics like health scores and retention rates.
  • Implement operational processes to enhance CS team efficiency in onboarding and account renewals.
  • Collaborate with CSMs for operational improvements and automate workflows.
  • Identify trends and risks from customer data for proactive engagement.
  • Assist in customer success program design to optimize renewals and satisfaction.
  • Create dashboards and reporting tools for CS leadership.
  • Support Professional Services by analyzing project delivery metrics.
  • Streamline service delivery processes to enhance outcomes.
  • Identify inefficiencies in professional services workflows.
  • Support resource management strategy development.
  • Monitor KPIs for Professional Services team.
  • Optimize the use of the PSA platform.
  • Map customer interactions to improve post-sale processes.
  • Ensure alignment between Customer Success, Professional Services, and other internal teams.
  • Document and optimize transitions between Sales, Professional Services, and Customer Success.
  • Lead initiatives for technology integration to improve workflows.
  • Design and execute training programs to enhance operational capabilities.

Project ManagementData AnalysisMicrosoft ExcelCross-functional collaborationData visualizationCRMCustomer Success

Posted 12 days ago
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🔥 Senior Customer Success Manager - SLED (Central)
Posted 14 days ago

📍 USA

🧭 Fulltime

💸 140000.0 - 165000.0 USD per year

🔍 Cybersecurity

🏢 Company: Zscaler

  • 5+ years experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering.
  • 2+ years of fundamental knowledge of technologies like Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.
  • You will own a book of customers, advocate for their needs, and champion their interests.
  • You will work with cross-functional teams to ensure customer deployments are completed quickly and efficiently.
  • You will run monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized.
  • You will collaborate closely with Sales to identify opportunities for further expansion.

Networking

Posted 14 days ago
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🔥 Senior Customer Success Manager
Posted 15 days ago

📍 North America

🔍 Loyalty and guest engagement for restaurants

🏢 Company: Thanx👥 51-100💰 $17,100,000 Series B about 8 years agoConsumer ReviewsCRMLoyalty ProgramsE-CommerceInformation TechnologyMobile

  • 5-7 years of software/B2B customer success management experience.
  • Experience managing complex portfolios of customers in restaurant, retail, and service industries.
  • Strong written and verbal communication skills.
  • Technical aptitude for understanding and optimizing platform usage.
  • Familiarity with software tools like Salesforce, Catalyst, Front, and Notion.
  • Manage all aspects of the Customer Success cycle for key accounts from onboarding to ongoing account management.
  • Develop success plans to achieve customer goals through the use of Thanx tools.
  • Build strong relationships and become a trusted advisor with customer stakeholders.
  • Analyze customer data to make recommendations that enhance ROI on Thanx platform.
  • Collaborate with various teams, including Sales, Onboarding, Product, and Engineering.

Project ManagementData AnalysisSalesforceCRMCustomer Success

Posted 15 days ago
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