senior Customer Success Jobs

Find remote senior customer success positions. Browse through our curated list of opportunities and take the next step in your career.

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🔥 Sr. Customer Success Manager - Northeast

Posted 2024-11-21

📍 Northeastern US

🔍 Healthcare technology

Possess business consulting background.
Have enterprise knowledge to drive engagement at the C-level.

Manage and provide world-class partnerships to clients.
Ensure clients are optimizing the use and value of PointClickCare’s solutions.

Leadership Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration Problem Solving Attention to detail Organizational skills Presentation skills Time Management Written communication

Posted 2024-11-21

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🔥 Senior Retail Customer Success Manager

Posted 2024-11-21

📍 US

🧭 Full-Time

💸 130000 - 160000 USD per year

🔍 Retail AI solutions

🏢 Company: Focal Systems

Proven retail experience in brick & mortar grocery, supermarket, or big box.
Bachelor's degree or equivalent work experience.
Excellent communication, interpersonal, and listening skills.
Effective change management skills.
Willing and able to travel weekly to pilot sites.
Strategic thinking skills with high intellectual curiosity.
Startup mindset and work ethic.

Demonstrate measurable ROI to the customer.
Act as a strategic advisor to help define, implement, and adopt best practices.
Quantify improvements to current store operations enabled by automation solutions.
Monitor and analyze store performance to make proactive recommendations.
Translate pilot results into a wider rollout of solutions.
Drive change management and provide exceptional onboarding experience.
Address barriers and prioritize enhancement requests to shape product roadmap.
Strengthen customer engagement by traveling to stores within territory.

Leadership Project Management Product Management Cross-functional Team Leadership Go Communication Skills Analytical Skills Collaboration Problem Solving Customer service Negotiation Attention to detail Organizational skills Presentation skills Time Management Written communication Multitasking

Posted 2024-11-21

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🔥 Sr. Customer Success Manager - Northeast

Posted 2024-11-21

📍 Northeastern US

🧭 Full-Time

🔍 Healthcare technology

Passionate about impacting acute and long-term post-acute care markets.
Experience in a customer-facing role within a SaaS/tech company.
Background in Healthcare Sales/Account Management/Customer Success, particularly in senior living.
Track record of sustaining and growing complex relationships.
Proficient communication and presentation skills.
Ability to work independently in a remote setting.
Expertise in data analysis with interpretation skills.
Bachelor's degree in a relevant field or equivalent experience.
Self-starter with a positive attitude and strong leadership abilities.
Experience with CRM tools like Salesforce and/or Gainsight.

Build and expand client relationships at various levels.
Understand market segments and contribute to cross-functional initiatives.
Develop joint customer success plans aligned with customer goals.
Facilitate Executive Business Reviews to align desired outcomes.
Act as a Trusted Advisor for strategic guidance and value.
Coordinate with internal teams for expansion and retention.
Identify sales opportunities alongside Account Executives.
Manage customer expectations and develop Save plans for at-risk accounts.
Onboard and mentor new team members.

Leadership Data Analysis Salesforce Strategy Data analysis Communication Skills Collaboration Presentation skills Documentation

Posted 2024-11-21

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🔥 Senior Customer Success Manager, Strategic

Posted 2024-11-20

📍 United States

💸 60000 - 70000 USD per year

🔍 Healthcare

🏢 Company: Tebra

2-3 years experience leading high value client projects or solving complex problems.
A passion for energetic and fast-paced environments.
Proven self-learner who thrives in initiatives.
Demonstrated ability to quickly learn and adapt to new technologies.
Excellent communicator able to formulate digestible solutions.

Nurture, expand and retain strategic customer base spending over $15,000 annually.
Understand clients' business and marketing goals, assisting in full system adoption.
Develop customized strategic plans and monitor client progress.
Conduct outreach focusing on adoption, retention, or revenue drivers.
Provide personalized recommendations for product value.
Achieve ARR retention and revenue goals while ensuring account utilization.
Document and resolve client action items promptly.
Demonstrate expertise in learning new solutions and consulting.
Deepen knowledge of digital marketing best practices and consultative selling.
Collaborate with other teams for feedback and workflow optimization.

Leadership Project Management Data Analysis Project Coordination Cross-functional Team Leadership Data analysis Communication Skills Analytical Skills Collaboration Problem Solving Customer service Attention to detail Organizational skills Presentation skills Time Management Written communication

Posted 2024-11-20

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🔥 (Senior) Customer Success Manager - DACH (m/f/d)

Posted 2024-11-19

📍 EU

🧭 Full-Time

🔍 Market Research

Degree in psychology, business administration, market research, or similar fields.
Background in Market Research.
Minimum of 3–7 years experience in supporting and consulting B2B customers, ideally in SaaS, management consulting, or advertising/communication.
Experience in dynamic, interactive environments.
Proficient in German and English.
Hands-on mentality, pragmatism, and proactivity.
Active listener with purposeful and confident communication.

Serve as the primary point of contact and advisor for a portfolio of clients, building and maintaining strong relationships through ongoing support and regular check-ins.
Help clients resolve business challenges using systematic market and consumer research; provide strategic guidance on leveraging consumer insights.
Prepare and conduct client workshops and training to educate on modern market research methods.
Monitor customer activity and health scores to identify opportunities for improving experience and usage of Appinio.
Manage renewals, cross-sells, up-sells, and extend customer subscriptions by preparing offers and negotiating prices.

Go Communication Skills Analytical Skills Collaboration Problem Solving Customer service Negotiation Attention to detail Organizational skills Presentation skills Time Management Written communication Multitasking

Posted 2024-11-19

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🔥 Senior Customer Success Manager

Posted 2024-11-18

🧭 Full-Time

💸 100000 - 120000 USD per year

🔍 Employee benefits

Benefits experience required.
Experience working directly as an HR team member or as a benefit consultant strongly preferred.
7+ years of customer-facing account leadership or related experience.
Demonstrated success managing customer retention and account growth.
Highly collaborative and influential across the organization.
Exceptional executive presence and ability to present complex information clearly.

Confidently and independently own key customer outcomes (product adoption and utilization, net dollar retention, and customer health) for clients within your book of business.
Build strong, consultative relationships with your customers and partners.
Advise customers on strategies to optimize adoption based on HealthJoy's products and industry best practices.
Conduct ongoing discovery about customer needs to identify upsell opportunities.
Lead expansion sales and renewal processes for assigned customers.
Utilize CRM software and business intelligence tools to assess performance and voice customer needs internally.
Provide regular product education to customers on new features.
Ensure customer relationship management and advocate for customers within HealthJoy.

Posted 2024-11-18

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🔥 Senior Customer Success Manager - Remote

Posted 2024-11-15

🧭 Full-Time

🔍 Information Security Compliance

High emotional intelligence (EQ).
Strong sense of ownership.
High empathy.

Act as Sprinto’s Ambassador for all its Customers.
Understand customer businesses.
Demonstrate high emotional intelligence and empathy.
Show a high sense of ownership.

Posted 2024-11-15

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🔥 Senior Customer Success Partner

Posted 2024-11-15

📍 U.S.

🧭 Full-Time

💸 100000 - 120000 USD per year

🔍 Technology and e-commerce

🏢 Company: PriceSpider

Bachelor's degree in Business, Marketing, or related field preferred.
Proven senior-level experience in technology or related industries.
Deep understanding of technology and e-commerce sectors.
Exceptional communication and presentation skills.
Strong relationship-building skills.
Strategic thinker with business acumen.
Effective leadership capabilities.
Strong networking and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Passion for technology and innovation.

Represent the company by conveying its vision, mission, and value proposition.
Cultivate and sustain relationships with customers, partners, and industry influencers.
Develop and deliver presentations showcasing the company's expertise.
Collaborate with the marketing team on campaigns and social media initiatives.
Gather customer feedback and monitor market trends.
Attend industry conferences and facilitate engagement.
Provide strategic guidance for Go-to-market enablement.
Stay updated on technology and industry trends.

Leadership Product Development Collaboration Presentation skills

Posted 2024-11-15

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🔥 Senior Customer Success Manager (Europe-based, Remote)

Posted 2024-11-15

📍 Spain, Germany, France, Belgium, Prague, Czechia

🔍 B2B SaaS

🏢 Company: Joomag

5+ years of experience in a customer-facing role within the B2B SaaS industry, ideally as a Customer Success Manager or Account Manager.
Proven track record of building and maintaining strong customer relationships and driving customer success.
Excellent communication and presentation skills, with the ability to effectively convey complex ideas and solutions to both technical and non-technical audiences.
Strong analytical and problem-solving skills, with the ability to quickly understand customer challenges and find creative solutions.
Experience working with CRM and customer success tools, such as Salesforce, HubSpot, or Gainsight.
Passionate about technology and the impact it can have on businesses.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Self-motivated and proactive, with a strong sense of ownership and accountability.

Act as a trusted advisor and advocate for customers, understanding their business needs and providing strategic guidance.
Build and maintain strong relationships with key stakeholders, becoming their go-to person for any platform-related inquiries and issues.
Ensure successful onboarding of new customers and conduct regular check-in calls to assess customer satisfaction and identify areas for improvement.
Proactively identify opportunities to upsell and expand usage of our platform within customer accounts.
Collaborate with cross-functional teams, including Sales, Marketing, and Product, to drive customer success and resolve any escalations or challenges.

Leadership Salesforce Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration Problem Solving Customer service Attention to detail Organizational skills Presentation skills Time Management Written communication Multitasking Documentation

Posted 2024-11-15

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🔥 Senior Customer Success Specialist

Posted 2024-11-14

📍 United States

💸 58320 - 72900 USD per year

🔍 Change management

🏢 Company: Prosci

Bachelor's degree in Business, Communications, or a relevant field OR similar relevant professional experience.
5-7 years of experience in customer success, account management, or a similar role.
Proficiency with CRM systems and data analysis tools; Salesforce is preferred.
Familiarity with Microsoft 365 and virtual meeting platforms.
Basic understanding of change management principles.

Serve as the primary point of contact for enterprise clients post-sale, ensuring smooth onboarding and program delivery.
Conduct regular check-ins and business reviews to monitor client needs and progress.
Act as a trusted advisor; provide proactive support, gather feedback, and address concerns.
Collaborate with internal teams to deliver training programs and manage service execution.
Maintain accurate client data in Salesforce and generate reporting on metrics like usage and satisfaction.

Leadership Project Management Data Analysis Salesforce Project Coordination Cross-functional Team Leadership Data analysis Go Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Mentoring Negotiation Attention to detail Organizational skills Presentation skills Time Management Written communication Multitasking Coaching

Posted 2024-11-14

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