Customer Success Engineer- SoCal

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Requirements:

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes

Responsibilities:

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
• Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc.
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization