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Customer Success Manager, SMB

Posted about 8 hours agoViewed

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💎 Seniority level: Manager, 2 years

📍 Location: Canada, United States

💸 Salary: 68000.0 - 92000.0 USD per year

🔍 Industry: SaaS

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: Product ManagementSalesforceCommunication SkillsCollaborationCustomer serviceAccount ManagementNegotiation skillsRelationship managementStrategic thinkingCRMCustomer supportCustomer SuccessSaaS

Requirements:
  • Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement
  • Strong communication skills over email, the phone, or even a video call.
  • Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business.
Responsibilities:
  • Guide Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management.
  • Act as the customer champion and advocate, helping increase awareness of customer needs and priorities.
  • Support customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind
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