Record Retrieval, Contact Center Representative

View full description

Requirements:

• Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills.
• Excellent communication skills to engage effectively with healthcare providers.
• Consistent attendance and punctuality are crucial for performing the role efficiently.
• Ensure a reliable power backup to avoid disruptions during work hours.
• Maintain high-speed internet connectivity to perform tasks seamlessly.

Responsibilities:

• Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
• Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.
• Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
• Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.