(Fluent English) Customer Success Manager (Philippines)

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Requirements:

• Excellent English skills (at least C1 for both spoken and written)
• 1+ year experience in account management or customer success, ideally in a SaaS environment
• Conflict resolution and de-escalation skills
• Sales orientation with a focus on customer retention and growth
• Ability to manage multiple tasks and customer relationships simultaneously
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities:

• Communicate effectively with partnering merchants
• Manage the entire onboarding process post-deal closure.
• Send emails, schedule demo calls, and guide customers through the installation process
• Act as a liaison between customers and the internal support and IT teams
• Conduct regular check-ins with existing customers to ensure satisfaction
• Oversee the renewal process for all customers
• Identify opportunities to expand customer usage and recommend additional services
• Assist in managing large projects requiring extra coordination and attention to detail
• Address any logistical challenges that may arise