Customer Service Associate

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Requirements:

• Fluent in English (written and spoken), with excellent communication skills.
• Comfortable speaking on the phone and using digital communication tools (email, chat).
• Strong problem-solving skills and the ability to think critically and creatively.
• Self-motivated and able to work independently in a remote environment.
• Reliable internet connection and access to a quiet workspace.

Responsibilities:

• Answer inbound customer inquiries via phone, email, and chat, ensuring a high level of satisfaction.
• Assist customers with product questions, orders, returns, exchanges, and other service-related issues.
• Resolve customer concerns in a professional, timely, and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Provide information on company products and services as needed.
• Follow up with customers as required to ensure issues are resolved.
• Collaborate with other team members to ensure a seamless customer experience.
• Stay up-to-date on product offerings, policies, and company promotions.