Senior Technology Operations Manager

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Requirements:

• 5 years of proven experience managing business operations supporting Engineering & Product
• Strong technical background with a deep understanding of software development processes
• Proficient in using low-code AI tools and data analysis
• Deep understanding of process improvement methodologies and experience running change programs in a remote friendly environment
• Track record of strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams
• Prior experience in vendor management & FinTech, Payments or Commerce is a plus.

Responsibilities:

• Support complex, multi-disciplinary, and highly visible transformation programs in service of our team’s mission of expanding our consumer product suite and platform capabilities
• Coordinate and collaborate with cross-functional stakeholders across the company (engineering and non-engineering) to support rollout of change initiatives
• Assist with implementation of metrics, processes and frameworks to enable better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement
• Train teams on new ways of working while not just navigating change but creating excited around it
• Run business operations efforts, manage CAPEX & capacity planning, communications, and conduct retrospectives
• Partner with cross-functional teams to gather change requirements, identify risks, manage dependencies, and utilize tools and forums to drive clarity and efficiency
• Identify inefficiencies and experiment with new ideas to bring transparency, visibility, and promote accountability across the organization