Data Analyst, Workforce Management

Posted 1 day agoViewed

📍 Location: UK

💸 Salary: 55000.0 - 75000.0 GBP per year

🔍 Industry: Workforce Management

🏢 Company: Monzo👥 1001-5000💰 Secondary Market 5 months ago🫂 Last layoff almost 5 years agoFinancial Services Banking Wealth Management FinTech

🗣️ Languages: English

🪄 Skills: SQLData AnalysisReportingStakeholder managementFinancial analysisData modeling

Workforce Management / Forecasting / Operations background
Demonstrable experience using SQL in an Operations / Workforce Management setting
Experience building and maintaining dashboards in Looker
Resilient and comfortable working at a fast-pace
Comfortable influencing and challenging senior stakeholders
Excellent English written & verbal communication skills
Values driven approach in line with Monzo’s core values
Fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes

Managing the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount
Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums
Being responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker
Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains
Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new processes, marketing activity or rule changes.
Partnering with COps Leadership, Outsourcing, Financial Planning and the wider business to scope and monitor the implementation of changes as well as validating that agreed business objectives were met