Co-Op/ Intern, Professional Services Knowledge Base - Summer 2025

Posted 3 days agoViewed

📍 Location: Canada

💸 Salary: 46100.0 - 55400.0 CAD per year

🏢 Company: Hootsuite👥 1001-5000💰 $50,000,000 Debt Financing almost 7 years ago🫂 Last layoff about 2 years agoDigital Marketing Social Media Marketing Social Media Management Apps

🪄 Skills: Communication SkillsCollaborationCustomer serviceMicrosoft OfficeWritten communicationDocumentationWritingActive listeningData entryCustomer support

Requirements:

Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Customer Focus: demonstrates a desire to proactively help and serve internal/external
Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
Commitment to Results: Consistently achieves results, demonstrating high performance.
Self Development: is personally committed to, and actively works to continuously improve

Responsibilities:

Organize our current knowledge base resources and deployment guides to ensure:
Create new content or update existing content based on incoming requests from Professional Services leaders
Contribute to an audit of our Knowledge Base by:
Collaborate with Professional Services associates and leaders to improve the usability of our knowledge base through article structure improvements, content updates, and searchability improvements

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