Manager, Onboarding Operations - APAC

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Requirements:

• Demonstrated People Management experience in a high-volume operational team, in the APAC region and developing operational employment processes in conjunction with team.
• Deep understanding of APAC country employment and/or labour laws, benefits/payroll processes, and employment contracts.
• Understanding Employment Agreements in multiple countries/jurisdictions will most certainly be an added advantage in this role.
• A people-first leader that can operate entirely independently and take responsibility for the results of the team.
• Strong sense of ownership. Accountable for the performance of your team, and to drive improvement while living Remote’s values.
• Calm under pressure and able to hold difficult conversations.
• Decision maker. Uses data to drive decision making and escalates where appropriate.
• Team orientated, builds trust with direct reports and empowers them to do their best work.
• Pragmatic and flexible approach to challenges, able to iterate and think strategically.
• Previous start-up experience or hyper-growth experience would be most ideal for this position.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact. This is not a corporate environment, this is a modern tech company.
• Excited by the constant change and growth working in a startup company brings.
• Writes and speaks fluent English

Responsibilities:

• Provide guidance and mentorship to the APAC Onboarding Operations team.
• Responsible and accountable for the performance of the APAC Onboarding Operations Specialists and support team reporting into you, ensuring the highest quality standards, and that targets are met.
• People management: Motivate your team, hold difficult conversations, resolve conflicts, conduct performance reviews, provide input into discussions around individual performance.
• Act as escalation point for Onboarding challenges arising within APAC working cross functionally to ensure solutions are found and improvements implemented. Escalate to leadership where required.
• Work collaboratively with Managers within your region, and across others, to instigate and push forward operational change projects.
• Utilise data to drive decision making and to track your team’s performance. Produce regular reports for Onboarding Operations leadership, along with recommendations for alignment with our strategic goals.
• Continuously identify and implement improvements to our processes, and the customer experience, working collaboratively across teams.
• Serve as a subject matter expert on Customer's employee onboarding and escalations, ensuring employee information is current, kept safe, and confidential.
• Support reporting, audit, compliance, and data integrity initiatives.
• Identify and roll out automation opportunities in existing workflows.
• Be able to go from “scout to scale” and actually start things up