Implementation Project Manager

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Requirements:

• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• At least 3 years of integration experience with EHR’s.
• Significant knowledge of, and experience configuring, HL7 integration engine solutions (IRIS for Health/Intersystems or Mirth preferred, others are ok!). Experience with FHIR is a plus.
• Significant knowledge of HL7 and experience coding messages (i.e. ORM, ORU).
• Experience with scripting (we use JavaScript, we’re looking for experience with any language) with regular expressions.
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment.
• Significant experience with Microsoft Office and associated tools for project management.
• At least 2 years of project management experience.
• Excellent communication and presentation skills.
• Proven success in working with health systems or providers in a strategic and consultative capacity, ideally including workflow consultation with customers and prospects.
• Strong understanding of the healthcare landscape is preferred.
• Bachelor’s degree or relevant experience in the healthcare field.
• Ability to travel 10-20% of the time, as needed.

Responsibilities:

• Owns the project management of an EHR Integration between a customer and iRhythm
• Responsible for leading internal calls & customer calls,
• Owns the success of the EHR integration between the customer & iRhythm
• Utilizes technical interface expertise to build, test, and validate EHR integration technically & operationally to seamlessly fit into customer workflows
• Supports customers throughout projects from kickoff through go live, to ultimately hand off the customer to our Customer Care organization for ongoing support
• Develops and maintains relationships with cross-functional partners and customers on a regular basis
• Collaborates internally and externally to understand the EHR integration opportunity, need, account readiness, and fit.
• Documents customer scope, workflows, and utilizes best practcies to bring projects to a successful outcome
• Assists sales team in explaining iRhythm’s interface mechanisms and details to the clients on pre-integration calls.
• Develops and implements KPIs, goals, and success metrics, so the customer delights in working with us and so the iRhythm Zio Service is further adopted throughout the customer’s system.
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.