Staff Data Analyst, Customer Success Strategy & Ops

Posted 5 days agoViewed

💎 Seniority level: Staff, ~5 years

📍 Location: USA

💸 Salary: 138500.0 - 221600.0 USD per year

🔍 Industry: Software Development

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E over 12 years ago🫂 Last layoff about 1 year agoSaaS Analytics Marketing Copywriting Social Media

🗣️ Languages: English

⏳ Experience: ~5 years

🪄 Skills: PythonSQLBusiness IntelligenceData AnalysisETLTableauBusiness OperationsData engineeringData scienceCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelData visualizationData modelingData analyticsData managementCustomer Success

Requirements:

Academic or professional experience with a heavy quantitative, analytical focus
Experience working with data end-to-end, from ingestion to data modeling to analytical deliveries
Experience with enterprise-scale analytics architectures built for a variety of applications (beyond SQL transformations/reporting, ideally Looker, HEX)
Ability to write performant, complex SQL queries combining multiple sources of data
Expertise with data analytics and statistical tools such as R or Python
Confidence with a variety of analytical and statistical techniques (e.g., regression analysis)

Responsibilities:

Build and scale our CSSO data analytics practice to transform customer usage patterns and outcomes data into strategic insights that drive product and service improvements
Develop comprehensive analytics frameworks to guide Customer Success strategy and long-term initiatives, turning data into actionable recommendations for leadership
Design and implement performance measurement systems, including monthly business reviews, forecasting models, and success metrics
Lead complex analytical investigations to identify root causes of customer challenges and recommend actionable solutions that drive measurable business outcomes
Create scalable processes and systems that enhance team productivity and decision-making through data-driven insights

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