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Assistant Account Manager, Patient Engagement (U.S.)
Posted 11 days agoViewed
💎 Seniority level: Significant experience in professional client relationship management.
📍 Location: United States
🔍 Industry: Biopharmaceutical patient marketing
🏢 Company: OPEN Health👥 1001-5000💰 $1,300,000 Pre-seed about 1 year agoDatabaseConsultingMedicalHealth Care
🗣️ Languages: English
⏳ Experience: Significant experience in professional client relationship management.
Requirements:
- Bachelor's degree in business, marketing, communications, biology, life sciences, or related field
- Significant experience in professional client relationship management.
- Ability to organize, plan, and prioritize work in a fast-paced work environment, and to achieve goals in a timely fashion.
- Excellent organizational skills and mutli-tasking skills.
- Excellent written and oral communication skills.
- Desire for excellence and delivering high-quality work.
- Keen attention to detail and budgetary restraints.
- Proficient in Microsoft Office including Word, Excel (including spreadsheets), Power Point, Outlook, and Teams; knowledge of CVENT and Veeva a plus.
Responsibilities:
- Assuming responsibility for overall scope of each project, developing project plans, timelines, and budgets in conjunction with project team
- Driving and delivering high-quality projects according to client needs and expectations while following all SOPs
- Anticipating and proactively addressing client needs along with account director to ensure complete client satisfaction
- Problem solving internal issues or concerns that may arise associated with workflow, budget, timeline, change of scope, etc.
- Working with clients and providing updates, answers and solutions related to ongoing projects and deliverables
- Demonstrating in-depth knowledge of, and compassion for, each client’s patient group and their specific and unique needs
- Supporting activities related to all programs and projects on assigned client account(s). This includes planning meetings, status meetings, partner agency coordination, workflow and timeline oversight and management of MLR process as needed.
- Supporting engager travel planning/booking (flights, hotels, ground transportation) as needed
- Assisting with planning and developing of project ideas, monitor progress, deadlines and troubleshoot issues to ensure client satisfaction and evaluate project performance
- Partnering with AV vendor(s) for logistics management related to patient webinars and advisory panels
- Fostering integration, collaboration, and teamwork among team members
- Supporting the development of program registration sites and managing program registration process
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