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Senior Product Manager, Customer Experience
Posted 4 days agoViewed
💎 Seniority level: Senior, 5+ years
💸 Salary: 172400.0 - 215500.0 USD per year
🔍 Industry: Healthcare, HR analytics
🏢 Company: Spring Health👥 1001-5000💰 $100,000,000 Series E 7 months agoMental HealthArtificial Intelligence (AI)mHealthWellnessHealth Care
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- 5+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers leading the strategy and execution of analytics products for healthcare (or a regulated industry) or HR analytics
- Successfully shipped B2B2C products that have driven high win rates, user satisfaction, and engagement
- Experience meeting directly with customers to deep-dive on requirements, present roadmaps, and demo product functionality
- Experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
- Experience with hypothesis-driven product development and A/B testing
- An outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on KPIs
Responsibilities:
- Define and execute the strategy and roadmap for our customer data and analytics portal to deliver impactful insights and data visualizations.
- Develop a deep understanding of customer needs across HR Leaders, Payer Benefits Leaders, and buyers of Spring Health services.
- Understand the end-to-end journeys of members and providers within Spring Health and the broader behavioral health ecosystem to inform impactful data and reporting solutions.
- Define success metrics, track adoption, and iterate based on customer feedback and data.
- Work closely with Sales and Customer Success to demonstrate the value of Spring Health data and analytics early and often in customer engagements.
- Advocate for customer-focused solutions that enhance their experience while improving operational efficiencies for Sales, Customer Success, and Implementation teams.
- Develop strong partnerships with internal teams (strategy, sales, marketing, data science, and engineering) to identify and address key customer pain points.
- Present data-driven insights on the competitive landscape and user behavior to inform product decisions.
- Own and drive the product development lifecycle, from defining product requirements and writing user stories to sprint planning and execution.
- Collaborate with engineering, design, and data science teams to build and launch high-quality solutions that transform complex data into actionable insights.
- Optimize and refine product development processes to ensure timely delivery of impactful features.
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