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Research Manager, Strategic Research (Client Service) - Japanese Speaker
Posted 18 days agoViewed
💎 Seniority level: Manager, 2+ years
🔍 Industry: Client Service
🏢 Company: Guidepoint👥 1001-5000Information ServicesConsultingIndustrialMarket ResearchFinancial ServicesTechnical SupportTelecommunications
🗣️ Languages: English, Japanese
⏳ Experience: 2+ years
Requirements:
- Fluent in English and native in Japanese
- Bachelor’s or Master’s degree
- 2+ years year of professional experience
- Intellectual curiosity and desire to learn
- Attention to detail: ability to follow a multi-pronged email thread among client team and Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific
- Sense of urgency: must thrive in a fast-paced environment with many stakeholders and understand client needs
- Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with the EMEA teams to ensure continuity between offices
- Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with EMEA team for a seamless pass off
- Experience with consulting or professional services is a plus
Responsibilities:
- Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
- Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
- Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
- Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
- Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services
- Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
- Be knowledgeable of and follow any client-specific compliance procedure
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