Enterprise Applications Engineer - ConnectWise

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Requirements:

• Experience using the ConnectWise product suite, most specifically ConnectWise Manage and Sell
• Experience with ConnectWise Manage system administration
• Experience with ConnectWise system setup, and feature implementation, including third party integrations with ConnectWise
• Exposure to a deeper technical knowledge of ConnectWise Manage and underlying schema
• Experience with Microsoft Dynamics GP is a plus
• Experience with system / data conversions and migrations is desirable
• Experience with SQL Server T-SQL, stored procedures, and/or .Net desirable
• Experience working in a Service Desk / End user application support team environment
• Ability to design and building custom reports against a SQL DB using Microsoft Power BI, SSRS or similar
• Experience with Windows client server application support and maintenance
• Ability to develop training materials and conduct end user training and testing
• Experience with building logical workflows

Responsibilities:

• Provide application support to all internal users of ConnectWise, related integrations, and supporting applications, ensuring that requests are responded to and resolved within SLAs
• Assist with the roll out of the ConnectWise applications to new locations including requirements gathering, setup of the software, data cleansing, data imports, building of custom reports and end user training
• Assist with the application maintenance schedule and upgrades
• Maintain process and application usage documentation
• Maintain knowledge of the internal software suites as they evolve
• Ensure effective communication with all stakeholders