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Account Manager

Posted 8 days agoViewed

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💎 Seniority level: Manager, 1-2 years

🔍 Industry: Tech service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Ukrainian, English

⏳ Experience: 1-2 years

Requirements:
  • Excellent Ukrainian & English skills (at least C1 for both spoken and written)
  • 1-2 years of experience in tech service industry, ideally in customer success or account management
  • Ability to manage multiple accounts and prioritize tasks effectively
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships
  • Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company
  • Mature and responsible attitude
  • Strong leadership skills with a demonstrated ability to effectively manage and motivate a team
  • Innovation mindset and the ability to be flexible
Responsibilities:
  • Simultaneously work with clients from a diverse list of industries
  • Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration
  • Work closely with annotation teams to guarantee smooth execution and timely delivery of projects
  • Monitor team discipline and ensure corporate culture within the team
  • Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization
  • Proactively mediate and resolve any clients' and annotators' concerns or issues etc.
  • Train annotation teams and supervisors
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