Bilingual Senior Product Trainer (English & French)

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Requirements:

• Fluent in English and French (written and spoken)
• Significant experience in Enterprise training and delivery programs.
• Subject matter expertise, particularly in social selling, social marketing, and/or social customer service, ideally with experience in a B2B customer-centric environment.
• Demonstrated success and capability training and/or teaching someone, particularly on a technology solution.
• Ability to set and manage customer expectations and to negotiate appropriate resolutions to issues.
• Demonstrated desire and ability to learn new skills and processes quickly.
• Strong analytical skills, detail oriented, with ability to prioritize and meet deadlines.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.

Responsibilities:

• Act as a key member of end-to-end customer journey, supporting internal teams with strategic direction on training programs; build and scope training programs to support our full suite of Hootsuite solutions.
• Conduct customized training sessions on the Hootsuite platform, delivered via online webinar or in-person.
• Lead “blended” training sessions that cover basic social media/social listening best practices and Hootsuite/Talkwalker product best practices.
• Develop and deliver live standardized product training sessions on strategic and advanced topics.
• Provide strategic insights and guidance to customers on how to best utilize their solutions.
• Manage client expectations and tailor sessions to their skill level, aligning Hootsuite’s capabilities with the best solution or workaround for their challenges.
• Contribute to development, maintenance and updates of team training materials, including agendas and templates, as well as aiding in training and on-boarding new team members and global partners.
• Demonstrate agility by performing other duties as required