Project Manager - Customer Success Operations

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Requirements:

• Bachelor's Degree from a 4-year institution preferably in Business, Engineering, or other quantitative field
• 2-5 years experience as a Project Manager within operations and/or program management teams within a Customer Success, Customer Support, Customer Operations, or Product organization
• Track Record of delivering results that directly improve the customer experience and support scalability within the business
• Strong Project Management skills with expertise in end-to-end project delivery (i.e. framing the need, and scope requirements, documenting project plans, defining KPIs, and reporting on results)
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates, and cross-functional partners
• Deep curiosity, excellent listening skills, strong empathy, and a growth mindset to push for continuous improvement

Responsibilities:

• Work closely with business stakeholders to identify, scope, prioritize, plan, and execute strategic projects that improve the customer and employee experience
• Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Drive change management for process improvements within the Customer Success organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Measure results of projects and report on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices